ABOUT WILLOW SPRINGS CENTER
In operation since 1988, Willow Springs Center is a medically-supervised residential treatment facility serving children and adolescents who struggle with significant mental health or substance use disorders. Military family members can receive specialized, but integrated, care. The Reno-based facility offers four separate residential programs: two age-separated psychiatric tracks, an intensive dialectical behavior therapy (DBT) track focused on emotion management, and an addiction track called the Ascent Program.
TREATMENT & ASSESSMENT
Admission to Willow Springs Center is limited to individuals who have previously attempted some form of intensive outpatient treatment to address their concerns. Referrals to the center are accepted from hospitals, detox programs, therapists, schools, probation officers, and family members, among others.
Treatment team members take pride in providing advanced clinical care in a positive environment, according to the facility's website. A multi-disciplinary approach involves such evidence-based methods as cognitive behavioral therapy (CBT) and motivational interviewing (MI), along with 12-step concepts and a peer culture that builds on responsibilities and privileges.
Willow Springs' separate programs address different client needs. For example, the DBT Program provides a higher level of structure and supervision for high-risk clients. Most programming utilizes one-on-one counseling, group and family therapy, life skills training, psycho-educational classes, and recreational therapy. All clients participate in discharge planning for continuing care, which includes referrals to outpatient counseling.
While in treatment, residents attend Truckee Meadows School, the center's on-site, state-licensed private school that provides elementary through high school education. Class sizes are typically between nine and 15 students, and a self-paced alternative education is also supported.
Willow Springs Center employs 10 board certified child and adolescent psychiatrists along with licensed clinical social workers, licensed alcohol and drug counselors, and recreational therapists. The website highlights the center's commitment to diversity and collaboration.
ACCOMMODATIONS & AMENITIES
The 116-bed secured residential facility provides dorm-like lodging and 24-hour supervision. Willow Springs Center's campus features a large gym, a courtyard for recreational use, an outdoor amphitheater, and a ropes course. Communication with parents is a stated priority on the center's website and options include audio/video conferencing and daily visiting hours during meals. Photographs feature open spaces for group meetings.
WHAT ALUMNI SAY
Feedback from former clients of Willow Springs Center is decidedly mixed. Of the three alumni polled to date by Rehabs.com, one offered a favorable review and two were mostly critical. Two shared concerns about the restrictiveness of some policies and complained about the "unhealthy" food.
Nevertheless, alum Lapis characterized her therapist and psychiatrist as "excellent" and wrote that she completed treatment as "a person that could use their skills better." S.R., on the other hand, reported that the center was "not LGBT friendly," and alum A. cited inconsistencies and inattentiveness of some staff as weaknesses.
Several reviews posted to a public Facebook page for Willow Springs and to Google concurred with trends on Rehabs.com. On the facility's Facebook page, which it can manage, seven individuals contributed to an average rating of 2.6 out of five stars, where repeated complaints cited food and restrictions. On the other hand, H.S. wrote a favorable review that was representative of about half the alumni comments. "It was a really difficult program to compleate but they dont give up on you," H.S. wrote.
Likewise on Google, 27 individuals (a mix of alumni and friends and family) awarded an average rating of 2.9 out of five stars for the rehab center. Lilian agreed with the sentiment of H.S., representing the treatment program as challenging, even unenjoyable, but helpful. Other comments offered uneven perspectives on the quality of staff members.
Notably, most positive alumni reviews referenced participation in the DBT program.
WHAT FRIENDS & FAMILY SAY
Four of the five friends and family members of alumni polled by Rehabs.com to date were not pleased with their Willow Springs Center experience. The one positive loved one recommend the program in part based on its high level of security and what the reviewer described as necessary and effective strictness. The three other loved ones complained about disorganization (including a rushed admissions process), not enough individualized therapy, unhealthy food, and most of all ineffective treatment. W.D. also criticized the center's inclusion of a high number of court ordered clients."
One parent on Facebook reported a need for more family involvement, while concluding that the center helped her daughter.
According to the Willow Springs Center website, the facility accepts most major health care plans, TRICARE, and Nevada's Medicaid. Two individuals noted in their Rehabs.com reviews that their treatment was covered by Medicaid or private insurance, but another one cited the program's expense as a weakness.
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