They were OK once but they've gone down hill. My ex counselor has over 200 clients she has on her roster and I've tried transferring for 7 months without any progress. I had reliable transportation, then they got greedy and want people to go with companies that fail to pick you up on time and that's supposedly acceptable service. Cristina Otero was not and is not helpful in any area of client assistance. Can't understand how someone who divulges private client medical info is still employed. Be careful!