ABOUT CAZENOVIA RECOVERY SYSTEMS - TURNING POINT HOUSE
Serving Western New York State, Cazenovia Recovery provides a range of residential services at various locations for individuals struggling with problematic substance use, mental health disorders, and are at risk of homelessness. The organization’s Turning Point House, located 20 miles south of Buffalo in Eden, N.Y., offers long-term residential rehabilitation for adult men struggling with substance use disorders.
Clients must demonstrate a need for intensive substance use treatment and be enrolled in a Medicaid Managed Care plan. Within the state, Turning Point House is among 70.8 percent of substance abuse treatment facilities operating as a private nonprofit, 19.7 percent that offer long-term residential care, and 65.4 percent with specially tailored programs for adult men. Other Cazenovia centers include Cazenovia Manor and New Beginnings, both located in Buffalo.
TREATMENT & ASSESSMENT
According to its website, Turning Point House “believe(s) in treating every aspect of a person’s journey in recovery.” As such, clients engage in counseling for substance use and mental health, as well as for vocational and family-oriented purposes. Clients stay in treatment from several weeks to months, although the average length of stay is six to nine months.
The program provides trauma-informed care in the context of regular group therapy and weekly individual therapy. Self-help meetings are held on-site, but Cazenovia does not, at present, indicate whether these adhere to the 12-step model or another recovery approach. Transportation is provided to off-site sessions.
In addition to providing therapy, case management, and self-help meetings, Turning Point House prepares its residents for life following treatment via training in daily living skills, social activities, opportunities to integrate with the local community — including through volunteer opportunities and aftercare planning.
The Turning Point House rehabilitation program is certified by the New York State Office of Alcoholism and Substance Abuse Services. It also receives oversight from the Erie County Department of Mental Health. Apart from a reference to “onsite medical professionals,” the organization currently does not provide more detailed information online regarding its treatment staff.
ACCOMMODATIONS & AMENITIES
Turning Point House, set on four acres of wooded, rural property, serves 21 men at a time. Residents sleep in semi-private bedrooms, one of which (plus a bathroom) is wheelchair accessible. Clients receive onsite meals and have a recreation area on the campus.
Although Rehabs.com has not, as yet, received impressions from this facility’s alumni, affiliated friends, family members, or staff, secondary sites yielded some reviews: 3.5 out of five stars based on six reviews on Google; a one-star and three-star rating on CiteHealth; and 4.1 out of five stars based on 23 reviews on Facebook for Cazenovia Recovery as a whole, which the organization may manage.   
Reviewers (alumni, loved ones, staff, other) offered polarized opinions of the facility. Positive reviewers reported on the effective results they achieved at the center, such as five-star reviewer R.R. on Facebook, who wrote: “They helped save my life on a daily basis,” while five-star reviewer J.T. on Google added: “6 months alcohol free!!!!”
However, negative reviewers disagreed: “This place is a joke... how do you lose counselor in 3 months I have only been here 3 mounths." On Google, one-star reviewer and parent, C.B., complained about thefts of more than half of their son’s belongings, filed charges against four staff members, and considered the facility “the worst place he ever been in.”
Two reviewers who identified themselves as staff members both posted five-star reviews on Facebook and, in a representative review, once staffer wrote: “This is a great company to work for. They help many people and keep there staff trained to be able to deal with a variety of people.”
Cazenovia Recovery accepts health insurance, private pay, Supplemental Security Income, Social Security Disability, and Department of Social Services payments. As noted, clients must be enrolled in a Medicaid Managed Care plan to participate in the Turning Point House program.
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