Walter B. Jones Alcohol and Drug Abuse Treatment Center

ABOUT WALTER B. JONES ALCOHOL AND DRUG ABUSE TREATMENT CENTER

Located on the western outskirts of Greenville, N.C., the Walter B. Jones Alcohol and Drug Abuse Treatment Center (ADATC) is a state-operated facility that provides medical detox and stabilization services for individuals struggling with substance use disorder and co-occurring mental-health disorders. It's one of three such state-run detox and inpatient facilities in North Carolina, and one of 12 state-run rehabs of any kind in the state.

The center is able to accept involuntary admissions. It's also among the 26.5 percent of North Carolina-based facilities that offers dedicated services for pregnant and postpartum women.

TREATMENT & ASSESSMENT

Services are available to any adult in the facility's catchment region of 38 counties. Priority is given to pregnant women, individuals who use drugs intravenously, and those living with HIV/AIDS or other communicable diseases.

The precise length of treatment is not specified, and likely varies according to the client's needs, though the facility's website does note that treatment is intended for the short term only, to prepare clients for ongoing treatment elsewhere.

The detox/stabilization program includes medical and nursing services, as well as psychiatric treatment for any co-occurring disorders. These services are rounded out by recreational therapy, family services, and discharge planning. In addition, reviews submitted to Rehabs.com also indicated that the center uses the 12-Steps. Walter B. Jones is also one of the 10.4 percent of facilities in North Carolina that offer methadone treatment for those struggling with opioid addiction. The methadone program is designed for those who have been unable to quit opioids in an intensive outpatient setting.

STAFF CREDENTIALS

Staff includes a physician, who oversees the methadone program. There's currently no further information available on the center's staff, but the 10 individuals Rehabs.com surveyed on the center's staff gave mostly positive feedback:

Staff Experience and Training: 4/5

ACCOMMODATIONS & AMENITIES

The facility doesn't currently provide any information about its accommodations and amenities, but the Walter B. Jones center has mixed-to-positive feedback on its cleanliness and extra-curricular activities from the nine individuals polled on these matters by Rehabs.com to date:

Facility Cleanliness and Upkeep: 3.9/5
Exercise and Leisure Offerings: 3.6/5

WHAT ALUMNI SAY

The Walter B. Jones center has mostly positive feedback from alumni polled by Rehabs.com at the time of this writing, with a few notes of strong complaint. The two alumni polled on the facility's counseling options and ability to treat co-occurring disorders gave the center three- and four-star ratings in each category. However, the three alumni polled on the facility's holistic offerings gave polarized feedback of two one-star ratings and a four-star rating.

More than one reviewer felt that the facility had helped them to get sober. "Amazing facility amazing people who will always be in my heart and mind... thanks for putting me on my feet an pointing me the right way again," alum Chris wrote in a representative review. However, there was little overlap between the negative reviews. R.D. described the center as "a dump," and an anonymous reviewer wrote that their treatment had been "very poor."

The facility also has mixed feedback on secondary sites, with average ratings of 4.4 out of five stars based on eight reviews on Google and two out of five stars based on eight reviews on CiteHealth.^{[1] [2]} Negative reviewers repeatedly complained of rude, unhelpful, and unprofessional staff.

"The staff are inherently rude and over-worked, therefore their overall demeanor is not pleasant," one anonymous reviewer wrote in a typical comment on CiteHealth. However, a handful of reviewers wrote that the center had helped them: "Great staff, the people and this place truly changed my life," Ashley wrote in a representative review on Google.

WHAT FRIENDS & FAMILY SAY

The eight loved ones polled by Rehabs.com to date on the facility's performance in a variety of areas painted a picture of a solid program with good family involvement but less focus on holistic offerings.

Family Participation: 3.9/5
Counseling Options: 3.4/5
Holistic Offerings: 3/5

In their comments, the reviewers repeatedly praised the center's communication with families, but noted that the center was under-resourced or under-staffed. "The education they provide is great; they taught them about their addiction. However, they need more employees," one anonymous reviewer wrote in a representative review. On the whole, the reviewers indicated that they would recommend the facility:

Likelihood to Recommend: 3.9/5

FINANCING

Treatment is provided regardless of an individual's insurance coverage or ability to pay, and the facility is among the 47.5 percent of North Carolina facilities that accept payment on a sliding scale. The nine individuals Rehabs.com surveyed on the center's affordability gave lukewarm feedback:

Affordability: 3.6/5

^[1] GoogleReviews
^[2] https://citehealth.com/rehab-centers/north-carolina/cities/greenville/walter-b-jones#reviews