Holly Hill Hospital

ABOUT HOLLY HILL HOSPITAL

Located four miles east of downtown Raleigh, N.C., Holly Hill is a behavioral health hospital that treats a range of mental health disorders, including substance use disorder and co-occurring disorders. The facility offers both inpatient and outpatient programs for adults and adolescents, as well as medically managed detox services for adults. In 2017, 31 percent of hospital-based inpatient treatment facilities in North Carolina (just 6.6 percent) provided medical detox.

TREATMENT & ASSESSMENT

Holly Hill views addiction as a treatable medical illness, and all programming is firmly rooted in the 12-Steps. Inpatient treatment is short-term and typically lasts 28 days. Programming uses cognitive behavioral therapy (CBT) alongside contingency management, motivational interviewing, family participation, and 12-step work. Medication management may also be available to those struggling with co-occurring mental health concerns.

A partial hospitalization program (PHP) for adults follows the Matrix Model and typically lasts four to five weeks. There are also specialized programs for clients over the age of 61 (a specialization available in 19.5 percent of substance abuse treatment facilities in North Carolina) and adolescents (a service available in 26.1 percent of substance abuse treatment facilities in the state).

STAFF CREDENTIALS

According to the Holy Hill's website, the treatment team includes psychiatrists, physicians, registered nurses, mental health technicians, social workers, therapists, and recreation therapists. To date, the 15 individuals specifically surveyed about Holy Hill's staff gave offered moderately positive ratings.

Staff Experience and Training: 3.3/5

ACCOMMODATIONS & AMENITIES

While there is currently no information provided by the facility regarding its living arrangements and related offerings, the 14 individuals surveyed to date about the facility's overall upkeep offered mixed ratings.

Facility Cleanliness and Upkeep: 3.3/5

WHAT ALUMNI SAY

The majority of former clients surveyed by Rehabs.com to date (41 out of 49) gave Holy Hill negative feedback. The most common complaints included disorganized billing procedures, apathetic and inexperienced staff, and a lack of therapy time. "Therapy sessions were lead my techs not nurses or doctors," Stephanie wrote in a representative review. "Often sessions were never planned or even held because techs were too busy."

Former clients also complained about low quality food and dirty, run-down facilities. "The room and hallways were filthy. No attention to cleanliness, which was very odd for a hospital," an anonymous alum wrote in a representative review. Overall, the five alumni polled extensively offered middling ratings for the facility's counseling options, level of family participation, and likelihood they'd recommend the facility to others.

Likelihood to Recommend: 3.2/5
Counseling Options: 3/5
Family Participation: 3/5

Holy Hill also received mostly negative feedback on secondary sites, earning average ratings of 1.9 out of five stars based on 43 Google reviews^[1] and a 2.9 out of five rating based on the opinions of 58 people on Facebook, which the facility may manage^[2]. It also received three one-star reviews on Yelp.^[3] "Doctors and staff did not listen, did not care. I can honestly say I came out feeling considerably worse than when I went in," wrote Carlton in a representative review on Google.

WHAT FRIENDS & FAMILY SAY

Of the 17 loved ones polled by Rehabs.com to date, 12 gave Holy Hill negative feedback, and five gave the facility positive feedback. Respondents who reported positive experiences described the hospital as helpful and effective, if a bit under-funded and understaffed. "They were able to answer my questions and my familys they were able to help with my sons problem," an anonymous parent wrote in a review representative of positive feedback. "Just a few more people on staff needed."

Unhappy family members, on the other hand, complained about issues including ill-tempered and unresponsive staff, little to no therapy, frustrating billing procedures, and a lack of support services. "What a horrible place to take your child. I highly disrecommend it," an anonymous parent wrote in a review representative of negative feedback. "There is zero support and no adults or staff able to assist you with your needs."

Overall, the 10 loved ones polled extensively by Rehabs.com offered average or below-average ratings for the level of family participation, visitor policies, and holistic offerings.

Family Participation: 2.9/5
Connectivity & Visitor Policy: 2.8/5
Holistic Offerings: 2/5

FINANCING

Holy Hill accepts some private insurance plans and TriCare. It also takes Medicare, which is accepted by 43.6 percent of substance abuse treatment facilities in North Carolina. To date, the 15 individuals polled by Rehabs.com on the matter gave average ratings concerning the cost of treatment.

Affordability: 3/5

^[1] GoogleReviews
^[2] https://www.facebook.com/pg/HollyHillHospital/reviews/?ref=pageinternal ^[3] https://www.facebook.com/pg/HollyHillHospital/reviews/?ref=pageinternal