ABOUT THE COUNSELING CENTER INC.
From the center of the small city of Portsmouth on Ohio's Kentucky border, The Counseling Center, Inc. offers a crisis center, medical detox, outpatient care, a maternal addiction program, and transitional living facilities. The organization supports individuals struggling with substance misuse as well as co-occurring mental health disorders and physical health problems. It's among the 20 percent of Ohio-based facilities that offer dedicated treatment for pregnant or postpartum women.
TREATMENT & ASSESSMENT
The Counseling Center's programs aim to treat the whole person: their physical, emotional, and spiritual health. The center uses individual, group, and family counseling, as well as medication-assisted treatment (MAT) when necessary. It's also among the 42.5 percent of Ohio-based facilities that offer employment counseling or training for clients. Along with core programming, clients are also strongly encouraged to participate in 12-step fellowships.
For those in crisis, The Counseling Center offers a 24-hour helpline and a crisis center that can support those struggling with an acute psychiatric and/or addiction emergency. For individuals who need to withdraw safely from opioids, cocaine, and/or amphetamines, The Counseling Center offers a withdrawal management program with 24-hour nursing care and a doctor on call. Clients stay an average of five days and participate in individual and group therapy while developing a discharge plan.
The gender-separate outpatient tracks aim to help clients establish a long-term sober lifestyle, through counseling, life skills training, and connection to community resources. Clients may also stay in transitional housing while they complete the program, if appropriate.
The Stepping Stones program offers outpatient treatment, supportive housing, and aftercare to chemically dependent pregnant women and mothers with children under the age of 12. Clients may bring their children to treatment with them — positioning the program among the 3.7 percent of Ohio-based facilities that offer residential beds for clients' children.
In addition to the treatment modalities listed above, mothers receive prenatal care, plus parenting education and assistance after birth. The program also includes medically assisted, opioid-detox services. Additional services available at the Counseling Center include GED preparation, adult literacy classes, a jail diversion program, and prevention and outreach services.
Staff includes licensed chemical dependency and mental health counselors. In addition, pregnant and parenting mothers are connected to a board-certified obstetrician and gynecologist. The Counseling Center is one of the 52.8 percent of Ohio-based facilities accredited by the Commission on the Accreditation of Rehab Facilities (CARF). The single alum polled by Rehabs.com to date gave the Counseling Center five out of five stars for its staff's level of training and experience.
ACCOMMODATIONS & AMENITIES
The Counseling Center operates four transitional living facilities, which provide 24/7 support, transport, and individual attention. Childcare is provided on-site, for mothers in the Stepping Stones program. And the network also provides a health and wellness center, featuring exercise equipment and structured exercise classes.
The single alum polled by Rehabs.com to date gave the facility five stars for its cleanliness, accommodations, and meals/nutrition, and three out of five stars for its exercise and leisure offerings — though they were polled before the health and wellness center opened in 2018.
WHAT ALUMNI SAY
The single alum polled by Rehabs.com to date would strongly recommend treatment at The Counseling Center. "The Counseling Center has been a huge part of my recovery and was there for me when nobody else was and further more they never gave up on me," B.W. wrote, praising the center's staff and giving the organization four or five stars in almost all of the evaluated treatment metrics. Five-star ratings were awarded to the center's treatment effectiveness, ability to treat co-occurring disorders, and the incorporation of faith-based programming and 12-Step into programming.
Secondary sites yielded mostly positive coverage at the time of this writing, with average ratings of 4.4 out of five stars based on 106 opinions on Facebook (where the facility may manage its own page) and 4.3 stars based on six reviews on Google. In addition, Stepping Stones has a 3.4 out of five-star average rating based on five reviews on CiteHealth.  
Reviewers repeatedly describe the facility as life-changing or life-saving. "This place saved my life and freedom I'm over 15 months clean now and I never been happier," Bradley wrote in a representative comment on Facebook.
WHAT STAFF SAY
Staff posting on secondary sites left mixed reviews of The Counseling Center at the time of this writing: the organization has average ratings of 3.4 out of five stars based on 12 reviews on Indeed and 3.6 our of five stars based on nine reviews on Glassdoor.  The reviewers repeatedly praised the company's ethos and client commitment: "Very great place to work. Nice co-workers, and friendly environment. Hardest part if the job is when you watch clients not get it, and they have to come back through the program," one reviewer wrote in a representative review on Indeed.com. The complaints generally cited matters unlikely to affect client care, such as low pay.
The Counseling Center accepts insurance, and also offers a sliding fee scale and some free, community-based services. The single alum polled by Rehabs.com to date gave the facility five out of five stars for its affordability.
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