Fora Health

ABOUT DE PAUL TREATMENT CENTERS - ADULT CENTER

Located in Portland, Ore., De Paul Treatment Centers is one of the state's 125 (55.3 percent) nonprofit treatment centers that provides services for individuals struggling with substance abuse. The facility also treats individuals struggling with co-occurring disorders, a programming track offered by 117 (51.8 percent) Oregon facilities.

While care is available for youth through other De Paul centers, the downtown Portland facility exclusively treats adult clients. Available services include residential treatment, day treatment, intensive outpatient treatment (IOP), standard outpatient treatment (OP), as well as medical detoxification.

TREATMENT & ASSESSMENT

Prior to beginning treatment, all clients undergo an initial assessment with De Paul’s clinical team to develop a customized treatment plan that addresses each client’s individual needs and goals. Those who are experiencing symptoms of withdrawal typically begin with medically-assisted detox, which lasts three to five days. In non-hospital settings, the facility is one of 26 (11.5 percent) centers in the state to provide on-site detox services.

Once stabilized, clients who require an intensive level of care may enter residential treatment, which offers 24-hour supervision. Utilizing a range of modalities, including motivational interviewing, dialectical behavior therapy (DBT), and cognitive behavioral therapy (CBT), the facility's programming includes individual, group, and family therapy, which are all facilitated in gender-specific settings. Clients are also introduced to 12-step principles and practices.

In addition to standard residential treatment, De Paul offers The Accelerated Residential Program (ARP), which is shorter and intended for self-paying clients or those with private insurance. Regardless of treatment track, duration of care is dependent upon each client’s needs.

Day treatment offers programming that is similar to residential care, but in an outpatient setting. Duration of PHP treatment is two to four weeks, and clients receive over 20 hours of treatment each week. Those enrolled in IOP attend between nine and 19 hours of treatment each week, and outpatient clients receive up to eight hours of weekly treatment.

STAFF CREDENTIALS

According to De Paul’s website, the center’s treatment team includes physicians, nurses, certified alcohol and drug counselors, master’s-level mental health counselors, and mental healthcare professionals. To date, the nine individuals polled by Rehabs.com on the matter provided above-average ratings for the staff.

Staff Experience and Training: 3.6/5

ACCOMMODATIONS & AMENITIES

Like its treatment programming, De Paul’s residential facilities are gender-specific. Residents share bedrooms and have access to communal bathrooms, lounge areas, and exercise equipment. Cell phones are not permitted, but clients may make and receive phone calls using the facility’s phones after five days of treatment. Coffee and caffeinated beverages are prohibited, but clients are allowed to smoke outside during designated times. The nine individuals polled by Rehabs.com on the matter generally appreciated the quality of accommodations..

Cleanliness and Upkeep: 3.7/5

WHAT ALUMNI SAY

Five of the seven alumni polled by Rehabs.com were satisfied with their experiences. Those who provided the facility with strong ratings found the treatment to be effective, but both satisfied and unsatisfied alumni indicated that the facility’s policies and staff were strict. “At first I didn't think they were doing much for me but when I got out I realized that tha t basically programmed me to be sober if I really wanted it,” R.W. wrote, providing four-star ratings for holistic offerings, counseling options, and staff experience.

However, T.S. shared a different perspective, providing a one-star rating for the center's connectivity policy and two stars for its treatment of co-occurring disorders. “Not a lot of empathy. I was fresh off a relapse and I felt that I got little to no empathy at all there…I felt lost and scared there,” she wrote.

Additionally, alumni were split on the facility's costs. One praised the fact that his first month was paid for, while another felt misled about the housing the center provided. The three former clients surveyed on whether or not the treatment at this facility was worth the cost all provided one- out of five-star ratings.

Feedback was mixed elsewhere online as well, indicated by 3.4 out of five-star rating based on 31 Google reviews to date.^[1] Negative feedback tended to cite incomplete dual diagnoses treatment, poor discharge procedures, and lack of aftercare. Alumni who had positive experiences, however, described the center as life-saving and reported effective detox services.

On Yelp, six users provided a rating of two out of five stars to date.^[2] In a review representative of the mixed perception of this facility, D.K. wrote, "My stay at DePaul was definitely a Rollercoaster ride. The counselors are all amazing and the staff is amazing working with the resources they have... The medical policies are horrible and I hope they will be changed for people who are in pain and aren't able to see a doctor I feel like that's inhumane in certain situations."

WHAT FRIENDS & FAMILY SAY

The six friends and family members polled by Rehabs.com to date generally provided favorable feedback for the facility as a whole. “While, we all know that it's a ongoing process she's been clean for 3 years. I will be forever greatful to them for helping her,” one anonymous loved one wrote.

Although the staff’s level of experience received above-average ratings overall, a few loved ones were critical of the treatment team. “Some staff didn't do much to help,” one respondent wrote. The program’s holistic offerings also received lower-than-average ratings from the six loved ones. However, multiple loved ones appreciated the amount of family participation. "It was helpful for my family," a loved one wrote, while S.C. listed "Family involvement"as a specific facility strength.

Family Participation 4.2/5
Likelihood to Recommend: 3.2/5
Holistic Offerings: 2.8/5

WHAT STAFF SAY

The sole staff member polled by Rehabs.com at the time of this writing gave the center’s treatment effectiveness four stars, but also offered criticism of De Paul’s staff and facility. “Could use some new furniture and decor. the ‘management’ team needs to be a little more approachable to residents,” they wrote. When asked how likely they were to recommend the facility to others, this staff member provided a rating of two out of five stars.

FINANCING

According to its website, De Paul accepts most insurance plans, including those from Kaiser Permanente, Moda Health, and United Healthcare. Some financial assistance is available to qualifying individuals. To date, the eight individuals polled by Rehabs.com on the center's affordability generally approved of its cost.

Affordability: 3.9/5

^[1] GoogleReviews
^[2] https://www.yelp.com/biz/de-paul-treatment-centers-portland-4