ABOUT PYRAMID HEALTHCARE – ALTOONA DETOX AND INPATIENT TREATMENT CENTER
Pyramid Healthcare’s Altoona Detox and Inpatient Treatment Center in Duncansville, Penn., is one of multiple Pyramid Healthcare treatment centers located throughout the state (other locations include Langhorne and Pittsburgh). The facility provides residential treatment for adults struggling with substance use disorder or co-occurring disorders. The rehab is also among the 9.2 percent of non-hospital facilities in the state to provide medical detox. Adolescents are accepted for detox, but not residential programming.
TREATMENT & ASSESSMENT
Before beginning treatment, all clients undergo an initial assessment and receive treatment recommendations tailored to their needs. Detoxification includes 24-hour nursing care, medications for pain relief, and a therapy component. The residential program offers both short and long-term options. In 2017, only 22.7 percent of treatment facilities in Pennsylvania offered residential programming that lasted longer than 30 days.
During residential care, treatment is highly structured and based on 12-step principles. Along with attending meetings and studying fellowship literature, clients participate in individual, group, and family counseling, as well as recreational therapies. A family program is also offered, and dually diagnosed clients receive psychiatric care and medication management.
In addition, Pyramid Healthcare offers a number of specialized treatment components to address common issues such as financial management, problem solving, emotional traumas, and relapse prevention. Pyramid Healthcare of Altoona also offers a specialized program track for gambling addiction and a criminal justice program.. Before discharge, clinicians help form comprehensive discharge plans, which may include a referral to a Pyramid-operated transitional house.
Pyramid Healthcare's treatment team includes a registered nurse and a certified recovery specialist. To date, the 13 individuals polled by Rehabs.com about the staff gave them above-average ratings.
Staff Experience and Training: 3.3/5
ACCOMMODATIONS & AMENITIES
While treatment is co-ed, residents stay in gender-specific housing and sleep in shared, dormitory-like bedrooms that accommodate two to three clients. Residential facilities are equipped with a designated fitness area. Transportation to the treatment facility is provided for free, which is an extra offered by 50.6 percent of rehabs in the state. To date, the 13 individuals polled by Rehabs.com on the matter felt the facility was overall well-maintained.
WHAT ALUMNI SAY
Of the 23 former clients surveyed by Rehabs.com at the time of this writing, 14 gave the facility negative feedback and nine gave the rehab positive feedback. Unhappy former clients complained about a too-strict of schedule, a lack of amenities, and ineffective programming. "This facility is a good facility if you want to do nothing but sit all day 15-16 hour days of sitting sleep was from 10-530 it was rough," Heather wrote in a review representative of negative feedback.
Clients who were happy with their treatment described the staff as helpful and the program and effective for both clients and their families. "Good customer service, up to date facility. sufficient group therapies that one can participate with families and loved ones," an anonymous alum wrote in a review representative of positive feedback. To date, the nine individuals polled on the matters by Rehabs.com gave overall average ratings to a number of survey metrics.
Holistic Offerings: 3.1/5
Family Participation: 3/5
Counseling Options: 2.7/5
The facility earned an average rating of 2.8 out of five stars based on 28 Google reviews. While there were a handful of former clients who approved of their treatment, the majority of alumni who left feedback described the program as ineffective and boot camp-like. "The staff is rude and negligent. The program enforces structure so strict that it's robotic and completely counter-therapeutic," Abby wrote in a representative review.
WHAT FRIENDS & FAMILY SAY
The majority of former clients polled by Rehabs.com to date (five out of six) gave the rehab negative reviews. They described the program as disorganized and the staff as inexperienced. "Did not help. Not knowledgeable," an anonymous loved one wrote in a representative review. However, two loved ones polled on more granular survey metrics gave high four- and five-star ratings for the facility's level of family participation, counseling options, and the facility's ability to treat co-occurring disorders.
WHAT STAFF SAY
To date, the one anonymous staff member surveyed by Rehabs.com (who disclosed that they had been fired) provided a negative review of the center’s programming. They noted that most staff members were not properly trained and that the therapy was insufficient. “Their therapists have little to no knowledge of psychology or therapeutic techniques…They have inadequate training and education," they wrote.
Pyramid Healthcare provides self-pay options and accepts several insurance plans, including those from Aetna, Cigna, and Blue Cross Blue Shield. To date, the 13 individuals polled by Rehabs.com on the facility's cost felt the facility was moderately affordable.
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