ABOUT MALVERN INSTITUTE – WILLOW GROVE
Founded in 1946 by two doctors who were early members of A.A., the Malvern Institute runs seven substance abuse treatment centers in the Pennsylvania area. The Willow Grove facility, located about 13 miles outside of Philadelphia, offers one of the state's 114 (22.7 percent) non-hospital inpatient programs for adults, as well as one of the just 76 (15.1 percent) partial hospitalization programs (PHP). Psychiatric care is also available for clients with co-occurring addiction and mental health disorders. In addition, the facility is amongst the only 46 (9.2 percent) Pennsylvania treatment facilities where medically monitored detox services are available on-site.
TREATMENT & ASSESSMENT
Before treatment even begins, Willow Grove offers intervention services designed to educate loved ones in helping clients seek recovery services. Loved ones learn to either employ a direct intervention, where they confront problems of addiction with the client, or an indirect intervention, where loved ones draw boundaries so as not to enable a client's addiction.
Upon entering treatment, clients may detox from alcohol, heroin, or other addictive substances. During detox, which normally lasts eight days, clients receive 82 hours of psychiatric care per week. Clients may also begin meeting with assigned primary counselors during this phase. Medication management is also available to clients struggling with mental health concerns.
Willow Grove's Inpatient treatment curriculum follows Malvern's own 90-day Maldern model, based heavily on principals of psychotherapy. Treatment includes evidence-based modalities, individual and group therapy, coaching on life skills development, and family therapy sessions.
PHP at Willow Grove is designed as either a stand-alone option for clients who do not require 24-hour supervision to abstain for substances or as a step-down program after inpatient care. Following detox, clients undergo a 90-day model of treatment similar to the inpatient model. Clients will be paired with primary therapists and participate in evidence-based modalities of treatment and therapeutic techniques.
The treatment team includes board-certified psychiatrists and clinical supervisors, along with physicians and licensed and certified counselors. The sole alum surveyed by Rehabs.com on the facility staff's level of experience and training to date provided a perfect five-star rating.
ACCOMMODATIONS & AMENITIES
Set on a peaceful campus in the North Philadelphia suburb, Willow Grove has a 21-bed detoxification unit and a 69-bed residential facility. This suggests an extremely high level of availability, given that the average number of clients in a residential center was 18 individuals, as of 2016. Clients are advised to bring toiletries, a week's worth of conservative clothing, and up to $25 for incidentals. Smoking is allowed, but electronic devices are not.
WHAT ALUMNI SAY
Although overall alumni feedback was generally positive, four of the 17 alumni surveyed by Rehabs.com to date gave the facility poor reviews. E.J.N. referred to the rehab as a “disorganized disgrace” and added, “It's just a business and feels that way.”
L.D. agreed, calling Willow Grove Drug Rehab Center “a joke” and adding that the facility was “filled with kids 18 to 30,” despite its promise of being an adult-based community. The reviewer also remarked that there was no real treatment for co-occurring disorders. However, the facility responded to the negative review by writing, “In the past year increased our psychiatric presence to more than 40 hours per week.”
Contrastingly, several satisfied alumni praised the staff and the quality of care received. One alum wrote, "The staff at Malvern Institute Willow Grove genuinily saved my life. From housekeeping all th e way to administration their staff goes above and beyond to ensure you are safe, comfortable, and most importantly stay sober." Another alum added, "Could not have done it without the staff!!!"
Former client E.B. was the sole individual to submit surveyed metrics to date. Giving four stars for treatment of co-occurring disorders, she noted "Faculty, admissions and discharge, detox care, medical, group therapy, daily scheduling," as facility strengths. However, alongside a three-star rating for counseling options and a two-star rating for holistic offerings, E.B. cited "Not many leisure activites" as a facility weakness.
Elsewhere online, Malvern Institute received more consistently positive feedback to date. On Facebook, where the facility may manage its own page, three reviewers all rated the facility a perfect five stars. "The awesome staff and Beautiful Grounds made my treatment successful! I would recommend Malvern to anyone I know in need of help!," E.B. representatively wrote. One former client on CiteHealth also rated the institute a perfect five stars, writing, "The staff are GREAT! They care and show it. They are very knowledgable about addiction and saved my life."
Ten Google users to date produced a slightly-lower average rating of 3.8 out of five stars. "The staff is AMAZING, i loved my counselor, the facility was clean, the food was great, the groups and guest speakers were also wonderful," K.R. positively wrote. However, P.F. contrastingly felt, "The malvern institute is a dump!!! The staff is very rude, nursing is extremely rude and dont care at all."
WHAT FRIENDS & FAMILY SAY
The sole loved one surveyed by Rehabs.com as of this writing provided highly negative feedback for this facility. Writing that her son's insurance was never verified and he was discharged from the facility without warning, she concluded her review by writing, "Disgusted."
According to the website, most private insurance plans are accepted. Self-pay plans are available as well. The sole former client polled on the center's affordability to date provided a three out of five-star rating.
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