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Phoenix House - Exeter

251 Main Street, Exeter, Rhode Island, 02822
Located in a peaceful, rural setting in southern Rhode Island, Phoenix House Exeter Center offers individualized treatment for men aimed at helping them to build productive lives free of addiction. Staff works closely with family members to help support clients on their path to recovery, and care ranges from medically-monitored detox to short- and long-term residential treatment.

Facility Highlights

  • Individual Counseling
  • Self-Help Groups
  • Relapse Prevention Skills

Specialization

  • Family Program

    Research shows that the odds of successful, sustained recovery from addiction are far higher when family members and loved ones are involved in treatment. Drug and alcohol addiction often have genetic roots, whether related to substance abuse, mental illness or both. Family dynamics also play a role and, often, family members are the first to realize a loved one has developed an addiction. Also, it’s important for family members to understand and embrace the lifestyle changes that are required to sustain recovery.
  • Aftercare Support

    Addiction recovery does not end with discharge after completing a rehab program. Facilities that offer aftercare planning and/or support work with patients to ensure sustainable recovery by helping to plan and make arrangements for transitional or sober living, help with housing, vocational counseling, etc.

Facility Settings

  • Private/Secluded

Meet the Staff

  • Marie Moore
    Marie MooreProgram Director
    Marie is now a Licensed Chemical Dependency Clinical Supervisor and is certified to treat both chemical dependencies and co-occurring disorders. She has been working with Phoenix House New England since 1995, starting as a counselor and eventually becoming program director. She now oversees men and women’s residential treatment in Exeter and Providence, Rhode Island. Her job allows her to balance administrative tasks with clinical care so she’s still able to facilitate group therapy and talk with clients. Her care for clients has made her a four-time recipient of the Phoenix House Excellence Award.
  • Kristin Kretchman
    Kristin KretchmanProgram Director
    Kristin, who is certified in addiction nursing, is now Program Director of the Detoxification and Extended Stay Program at Phoenix House in Exeter, Rhode Island. Before coming to Phoenix House, she worked at Maxim Healthcare Services, a home health care agency where she eventually took responsibility for the clinical operations of the agency as Director of Clinical Services. She then worked as a director at a senior living facility before seeing an opening at Phoenix House, where she now uses her nursing expertise to ease withdrawal symptoms and stabilize patients going through addiction withdrawals.

Treatment Center Links

Rehabs 360 Guide

ABOUT PHOENIX HOUSE EXETER RESIDENTIAL PROGRAM FOR MEN

Phoenix House is a nonprofit drug and alcohol treatment organization that was founded in Rhode Island in 1967 and now operates programs around the country. The secluded Phoenix House Exeter Center, located in the woods 30 miles south of Providence, includes a men’s residential rehab program and two medical detox units.

Clients with co-occurring mental health disorders are welcomed, and family involvement in the recovery process is highly encouraged. Other Phoenix House facilities in Rhode Island offer residential treatment for women as well as outpatient care.

Phoenix House Exeter Center is among the 64.6 percent of addiction treatment centers in Rhode Island that operate as nonprofits, 54.2 percent accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF), and among the 54.2 percent that offer some dedicated treatment for adult men.

TREATMENT & ASSESSMENT

For clients who need detox, admissions are available 24 hours a day. Detox services last between four and seven days, with optional extended stabilization stays of up to 30 days. Detox treatment is overseen by a medical doctor, and clients also receive round-the-clock nursing care. The center can manage withdrawal from opioids, alcohol, and other substances.

The men's residential program offers 30-, 90-, and 180-day treatment tracks, positioning the center among the 20.8 percent of rehabs in Rhode Island that offer residential treatment lasting longer than 30 days.

The facility’s treatment model approaches addiction as a chronic disease with physical, psychological, and social factors. Phoenix House treatment involves education, evidence-based therapies, and therapeutic recreation. Cognitive behavioral therapy (CBT) provides a foundation for behavioral and psychological changes, while individual, group, and family counseling sessions address an array of topics such as relapse prevention, trigger avoidance, and developing life skills.

The center also encourages clients to participate in 12-step groups, and all clients receive an individualized aftercare plan upon discharge to support long-term recovery.

STAFF CREDENTIALS

Exeter Center's treatment team includes medical doctors, nurse practitioners, and social workers as well as drug and alcohol dependency counselors, according to the facility’s website. The two individuals polled by Rehabs.com to date on the staff's level of training and experience gave it a three-star rating and a four-star rating.

ACCOMMODATIONS & AMENITIES

The secluded Exeter campus is located in the woods of southern Rhode Island. Both detox units have 20-bed capacities, and the facility also offers a gym and yoga classes. Both of the individuals polled by Rehabs.com to date gave the facility three stars for its cleanliness and upkeep, while the exercise and leisure offerings received a three-star rating and a four-star rating.

WHAT ALUMNI SAY

Rehabs.com has yet to poll any alumni of Phoenix House's Exeter campus, but the center has mixed feedback on secondary sites at the time of this writing, with average ratings of 3.9 out of five stars based on 10 reviews on Google, 2.8 out of five stars based on four reviews on CiteHealth, and two five-star ratings and two one-star ratings spread between Facebook and Yelp.[1] [2] [3] [4]

The reviewers repeatedly complained about their fellow residents — many of whom, reviewers noted, were court-ordered and didn't take recovery seriously — and reported that drugs were being used at the facility. "Nearly 100% of the residents of Phoenix House are recipients of free healthcare, are court ordered to be there or are homeless. The homeless are there mainly because it beats sleeping out doors in the winter. I met maybe 1-2 people that were there because they wanted to be," Jeremy wrote in a representative comment on Yelp. There were also repeat complaints of administrative problems, including poor communication with clients' family members.

However, some clients noted that Phoenix House's Exeter campus had helped them achieve lasting sobriety. "It took 7 times but this place saved my life, ill always be greatful to thrm and the wonderful staff there," Chad wrote in a representative comment on Facebook.

WHAT FRIENDS & FAMILY SAY

The two loved ones polled by Rehabs.com at the time of this writing gave lukewarm reviews, both awarding the facility three out of five stars for its ability to treat co-occurring disorders. The center's counseling options, holistic offerings, and family participation received a more positive three-star rating and a four-star rating each. When asked whether they would recommend the facility, one noted that they would not while the other remained neutral. "Friends have relapsed," explained the only reviewer to give substantive reasoning for their lukewarm ratings.

WHAT STAFF SAY

Phoenix House's Exeter Campus has a three out of five-star average rating based on four reviews on employment review site Indeed.[4] The reviewers repeatedly praised their coworkers but noted that they were expected to work long hours and help out with tasks they weren't expecting to do, which could negatively impact client care. "Big work load, low pay, no raises, no breaks," one reviewer wrote in a typical comment.

FINANCING

According to the facility’s website, “Admission is not contingent on financial resources.” Several insurance plans are accepted in-network, including Tufts, United HealthCare, ValueOptions, Magellan, Beacon, Cigna, and Lifesynch. Staff members will help clients negotiate for out-of-network coverage. Self-pay is also accepted. The two individuals polled by Rehabs.com to date gave the center a three-star rating and a four-star rating for its affordability.

[1] GoogleReviews
[2] https://citehealth.com/rehab-centers/rhode-island/cities/exeter/phoenix-house-of-new-england
[3] https://www.facebook.com/pages/Phoenix-House/156648941166066
[4] https://www.yelp.co.uk/biz/phoenix-house-exeter-exeter?osq=Phoenix+House+Exeter+Residential+Program
[5] https://www.indeed.com/cmp/Phoenix-House/reviews?fcountry=US&floc=Exeter%2C+RI

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