ABOUT THREE RIVERS BEHAVIORAL HEALTH
Positioning itself as “The First Place for a Second Chance,” Three Rivers Behavioral Health is a psychiatric hospital in West Columbia, S.C., next to the Lexington Medical Center. Substance abuse treatment at the facility consists of medical detox, short-term residential rehab, and several outpatient-based programs for adults struggling with addiction, mental illness, and co-occurring disorders.
To treat adolescents and seniors, the organization offers age-specific inpatient programs, and also conducts a specialty track for military and first responders. The facility accepts both involuntary and voluntary admissions.
Among treatment facilities in South Carolina, Three Rivers Behavioral Health is one of nine substance abuse treatment facilities that provides hospital-based, inpatient treatment and one of 11 that offers hospital-based inpatient detoxification. It also is one of 43 South Carolina treatment facilities with specially tailored groups for clients with co-occurring disorders.
TREATMENT & ASSESSMENT
At Three Rivers Behavioral Health, before clients begin treatment, they undergo a free initial assessment conducted by a psychiatric nurse or licensed social worker. The findings help clinicians pinpoint clients’ individual needs and develop a personal plan of care.
The organization follows the disease concept of addiction, with an emphasis on self-realization and relapse prevention. Clients in the inpatient Crisis Stabilization Program receive 24/7 care along with intensive therapy, medication education and management, and group therapy sessions.
Those in the Adult Psychiatric Program contend with a range of conditions, including chemical dependency and co-occurring disorders. Treatment is structured and geared to resolving problems, although the facility’s website does not specify which psychotherapeutic modalities are used. Loved ones are encouraged to participate in the treatment process, with the patient’s consent.
Upon discharge from inpatient programs, clients typically continue treatment in one of the facility’s outpatient-based programs. The Adult Partial Hospitalization Program (PHP) is a less restrictive, yet intensively structured track. The PHP is held on weekdays from 9 a.m. to 3 p.m. and includes process groups, psychoeducation classes, and weekly meetings with a psychiatrist.
Multi-family education sessions also are available. A special Trauma Recovery PHP addresses the needs of military personnel, veterans, and first responders age 18 and older. Among South Carolina facilities, Three Rivers Behavioral Health is one of 11 substance abuse treatment facilities with a PHP.
The Intensive Outpatient Program (IOP) provides a robust treatment alternative for adults; a separate Adult Chemical Dependency IOP serves the needs of those struggling with substance abuse who do not require medical detox or inpatient programming.
Clients in the IOP meet three times a week and participate in modalities such as motivational enhancement techniques, 12-step education and meetings, and continuing care planning. Day and evening IOP schedules are also available. In South Carolina, Three Rivers Behavioral Health is one of 47 substance abuse treatment facilities that conducts an IOP.
Within the state, Three Rivers Behavioral Health is one of 18 substance abuse treatment facilities accredited by The Joint Commission. The center’s website lists five board-certified physicians on staff and refers to other members of the multidisciplinary treatment team, which includes nurses, social workers, and activity therapists.
Of note, the facility explains that “Physicians are on the medical staff of Three Rivers Behavioral Health, but, with limited exceptions, are independent practitioners who are not employees or agents of Three Rivers Behavioral Health.”
ACCOMMODATIONS & AMENITIES
At Three Rivers Behavioral Health, all rooms are semi-private. Photos posted on the website depict a modern, clinical, sparsely decorated facility with lush landscaping and outdoor water features. The campus also includes classrooms and lounges.
Residents have access to a community television and books provided by the facility. Worship services are held on-site on Sundays for those who wish to attend. Visiting and telephone hours are limited to specific days and times. Overall, the 13 individuals polled on the matters by Rehabs.com generally approved of the facility's upkeep and amenities.
Exercise and Leisure: 3.8/5
WHAT ALUMNI SAY
At the time of this writing, almost two dozen former clients who reviewed Three Rivers Behavioral Health for Rehabs.com submitted mainly favorable feedback, along with a contingent of critical views. On the plus side, reviewers praised the staff, group counseling, mental health component of treatment, and follow-up planning.
In a representative review, one alum wrote: “This place saved my life!“ The group meetings were also great because it helped me identify and confront the underlying emotional issues that led me to drink. The staff, every single one of them, truly cared about me and what they were doing.”
To date, the seven alumni who evaluated a series of detailed survey metrics provided high ratings to many aspects of programming, staff, and agreed they'd highly recommend the facility.
Would Recommend: 5/5
Staff Experience and Training: 5/5
Connectivity/Visitor Policy: 4.7/5
Not all reviewers agreed with these strong positive views, especially those who complained about uncaring staff and demeaning behavior. In a representative review, one alum wrote: “I was treated very poorly and without respect," adding: “Facility was extremely cold and the food was extremely salty.”
On secondary sites, Three Rivers Behavioral Health received mixed coverage to date: 2.1 out of five stars based on 97 reviews (from alumni, loved ones, staff, unidentified) on Google, and three out of five stars based on the opinions of 22 people on Facebook.  
Of note, ratings and comments on these sites pertained to all of the services of the center, such as treatment for depression and anxiety, rather than exclusively for substance abuse. That said, those who posted positively praised the staff and the results they achieved, such as five-star reviewer Kerrington on Google who, in a representative review, wrote: “Genuine people made me feel comfortable and was very understanding and helped me understand myself better, so thankful for this place ! Both IN patient & outpatient.”
WHAT FRIENDS & FAMILY SAY
The nine loved ones polled by Rehabs.com to date offered moderately positive and mixed impressions about Three Rivers Behavioral Health. Satisfied loved ones reflected favorably on the staff, helpful treatment, community involvement, and friendly environment. In a representative review, one loved one wrote: “The doctors and therapists were knowledgeable,” however added: “Wish they had dual diagnosis.”
Of the total group, the six reviewers who evaluated a series of detailed metrics submitted mixed opinions concerning many areas of treatment.
Would Recommend: 3.3/5
Family Participation: 2.8/5
Counseling Options: 2.7/5
Negative comments concerned overuse of medication, disinterested staff, lack of success, and worsening of conditions. In a representative unfavorable view, a loved one shared the following with Rehabs.com: “Not productive, verbally abusive, dirty, poor staff and poor accommodations I would never suggest the use of this facility.”
WHAT STAFF SAY
A one staff member who reviewed Three Rivers Behavioral Health for Rehabs.com submitted mixed views of the facility. Although this anonymous staffer assigned only two stars for treatment effectiveness, they highlighted a number of positive attributes of the center. As such, they wrote: “The treatment at this facility seems better than other similar facilities. The patients were given chances to socialize as well as exercise.”
On secondary site Indeed, Three Rivers Behavioral Health received mixed coverage to date: 2.7 out of five stars based on 48 reviews.  In a representative positive five-star review, a staffer wrote about the center as: “A place where you feel good to come to work. People work together for the patients.” Those on the other end complained about high staff turnover, understaffing, incompetent management, as well as profit motivation above patient care.
At the time of this writing, Three Rivers Behavioral Health is an approved provider for most major insurance companies and managed care plans. As such, it accepts most private insurance as well as Medicaid, Medicare, and TRICARE. The 14 individuals polled on the matter by Rehabs.com generally approved of the facility's cost.
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