ABOUT DELTA MEDICAL CENTER
Located in Memphis, Tenn., Delta Medical Center addresses the needs of adult men and women who are struggling with mental health conditions, substance abuse, or co-occurring disorders. The facility serves them through its residential program and on-site detox, as well as partial hospitalization programs (PHP) and outpatient care options.
Within the state, Delta Medical Center is one of 13 (six percent) substance abuse treatment facilities that offers hospital-based inpatient treatment, 16 (7.4 percent) with a hospital-based detox program, 40 (18.4 percent) with a PHP, and among 56.2 percent with a specially tailored program for clients with co-occurring disorders.
TREATMENT & ASSESSMENT
At Delta Medical Center, treatment begins with a series of medical and psychiatric evaluations that help clinicians design an individualized treatment plan for each client. If detox is needed, clients will undergo a medically monitored detox. Reviews provided by alumni to Rehabs.com also reported that medication-assisted treatment (MAT) was available, namely Suboxone.
Residential treatment revolves around group therapy as the primary modality. In addition to counseling, clients participate in educational activities to understand their addiction and gain coping skills. They also engage in cognitive behavioral therapy (CBT), family sessions, nutritional and wellness counseling, therapeutic and recreational activities, and spiritual guidance.
Recreational activities help promote physical rehabilitation and development of healthy habits. Spiritual leaders are available to help clients address their spiritual concerns to aid treatment.
The typical length of stay is seven to 12 days, although actual time varies depending on client needs and rate of progress. Family participation is encouraged throughout treatment. Clients have access to family members on a regular basis. Family members also are encouraged to participate in counseling sessions to rebuild relationship dynamics.
The facility offers a dedicated Dual Diagnosis Treatment Program for adult clients with co-occurring mental health and substance use disorders. The separate unit contains 22 beds. Treatment focuses on assisting clients to address emotional and mental triggers to support relapse prevention strategies.
The Delta Day Hospital Program (PHP) operates five days per week for six hours per day. Clients participate on a voluntary basis and typically require clinical monitoring and/or medical management. During the process, clients engage in individual, group, and family therapy for a total of 20 hours of therapy per week. If needed, residents of Memphis may receive transportation to and from the program.
Delta Medical Center engages a multidisciplinary team that comprises psychiatrists, internal medicine specialists, family practice physicians, registered nurses, licensed social workers, licensed counselors, and specialized substance abuse rehab staff.
ACCOMMODATIONS & AMENITIES
At Delta Medical Center, all patient rooms are semi-private. Although the organization does not provide additional details online about its facility, clients can expect an environment that’s clinical in nature in keeping with a hospital setting. However, most of the nine individuals who evaluated the accommodations/amenities of the facility for Rehabs.com were critical. One anonymous reviewer referred to it as a “very depressing atmosphere” and another described it as “totally disgusting.”
WHAT ALUMNI SAY
At the time of this writing, the four former clients who reviewed Delta Medical Center for Rehabs.com submitted mostly unfavorable feedback. Of the three who evaluated the facility’s treatment effectiveness, only one alum rated it moderately satisfactory, specifically three out of five stars, whereas the two others deemed it worthy of only one star.
T.H., the most positive of the group, wrote: “Suboxone treatment was a strength of the facility” and “Suboxone saved my life,” however, the program did little to help T.H. transition back into the community or, in their words, Delta Medical Center will “Leave you ill prepared for the real world after treatment.”
The other three complained about the staff and programming, such as alum A.W., who wrote: “Poor staff, no help with recovery, very mean to me” and an anonymous reviewer who shared that the experience “was not helpful, but that may have been due to my age.” Another alum wrote: “There also appeared to be no real staff, only people filling in who had no credentials. Unorganized! No real curriculum!” and advised “Go somewhere else.”
On secondary sites, Delta Medical Center received mixed coverage skewed to the negative to date: two out of five stars based on 71 reviews on Google; and 3.2 stars based on the opinions of 107 people on Facebook, which the organization may manage.   Note that reviewers (alum, loved ones, staff, others) rated and commented about the facility as a whole rather than specifically for its chemical dependency services.
Only one reviewer, Clayton on Google, referenced behavioral services, rating it a lowly one star and writing: “Behavior part terrible! As well as the Counselor Sharon. You have a couple of compassionate staff members thats about it! They treat the patients terrible. Try Saint Francis instead.”
WHAT FRIENDS & FAMILY SAY
All four loved ones who reviewed Delta Medical Center for Rehabs.com at the time of this writing submitted negative impressions of the facility. Of the two who responded to a Rehabs.com poll, one rated most metrics – such as aftercare, facility cleanliness and upkeep, counseling, and holistic offerings – one or two stars with a few three-star exceptions for addiction and mental health treatment, and staff qualifications. The other loved one gave three-star ratings for leadership, pricing, and staff support, as well as four stars for family involvement.
The two other loved ones shared harsh words about the facility with Rehabs.com. They both reported clients were treated poorly; one claimed their husband was not well attended to physically and that some of his possessions were stolen, echoed by the other, who warned: “Beware, this is not a place that you should go for help.”
WHAT STAFF SAY
Two former employees who reviewed Delta Medical Center for Rehabs.com to date, similar to alumni and loved ones, submitted negative views. Both criticized the administrative and management staff and shared some of their accounts about how they were let go from their jobs there.
At the time of this writing, Delta Medical Center accepts a range of private insurance plans from carriers such as Aetna, BlueCross BlueShield, Cigna, and United Healthcare. It also accepts Medicare, Medicaid, and Tricare. Financial counseling and assistance are available as needed.
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