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Lakeside Behavioral Health System

2911 Brunswick Road, Memphis, Tennessee, 38133
Lakeside Behavioral Health System exists to provide quality psychiatric and addiction healthcare services that: Patients will recommend to family and friends, Physicians will prefer for their patients, Payers will select for their members, Employees will be proud of.

Facility Highlights

  • Senior Adult/Geriatric Services
  • Child and Adolescent Services
  • Lakeside Residential Treatment

Specialization

  • Chemical Dependency, Substance Abuse & Dual Diagnosis (Co-Occuring Disorders)

    At Lakeside, we know that chemical dependency is not a character deficiency or moral weakness. It is progressive, potentially fatal disease that has long-term emotional and physical impact on the individual and the whole family. When it is accompanied by other mental health problems, it is important to treat both. At least 30% of the people who recognize their alcohol and/or drug abuse also have emotional disorders. Addictive behaviors are more likely to continue unless these disorders are recognized and treated.
  • Mental Health Treatment

    Lakeside has long been a leader in the treatment of illnesses that effect mental health. Our programs allow each person to grow and learn from those in similar situations. Each patient gains the education, skills training and symptom management to cope effectively with their illness and life stressors. Lakeside’s Mental Health Program is an opportunity to bring joy back into their lives.

Facility Settings

  • Wilderness

Meet the Staff

  • FELICIA SWAUNCY
    FELICIA SWAUNCY CHIEF FINANCIAL OFFICER
    Felicia Swauncy joined Lakeside Behavioral Health System as Chief Financial Officer in February 2007. She has served in a variety of roles in Finance for 20 years. She was previously the CFO at Health South in Memphis for two years, Director of Finance at Memphis Area Transit Authority for almost nine years and Controller at Elder Care for five years. She is a graduate of Christian Brothers University and Central Michigan University. She is a graduate and member of Leadership Memphis. She resides with her husband and three children in Memphis.
  • JOY GOLDEN
    JOY GOLDEN CHIEF EXECUTIVE OFFICER
    Joy Golden is Chief Executive Officer and Managing Director for Lakeside Behavioral Health System in Memphis, TN. Joy has worked in the healthcare industry since 1978 where she started her career at Methodist Healthcare as Corporate Human Resources Director. During her 22 years with Methodist, Joy managed labor and employee relations, risk management, benefit administration, the employee health clinic and functioned as the legal consultant for all FAA guidelines for employee health for the Hospital Air Wing Ambulance Service. She graduated from nursing school in 1996 and is currently a Registered Nurse in Tennessee. Joy has been working as a psychiatric nurse at Lakeside since 1997 during which time she has held the positions of Charge Nurse and House Supervisor. Prior to being named Chief Operating Officer, Joy served as Chief Nursing Officer. Joy taught Labor Relations and Employment Law at the University of Tennessee College of Allied Health from 1992 to 1999.

Treatment Center Links

Rehabs 360 Guide

ABOUT LAKESIDE BEHAVIORAL HEALTH SYSTEM

Located on 37 acres in a suburb of Memphis, Tenn., Lakeside Behavioral Health System provides treatment for children, adolescents, adults, and seniors seeking treatment for substance abuse and co-occurring disorders. It is one of the 32 (14.7 percent) of facilities in Tennessee that offer treatment to seniors. Services include medical detox, residential and outpatient programs, and aftercare. The center also has a residential program for individuals with mental and behavioral health disorders as well as specialized tracks for professionals.

TREATMENT & ASSESSMENT

The process begins with a comprehensive evaluation, during which a therapist identifies the level of care that best meets the client’s needs. Clients are assigned to specific treatment tracks based on their age and specific needs. Lakeside Behavioral Health System is one of the 48 (22.1 percent) of facilities in Tennessee that offer treatment options specifically for adolescents.

After detox (if necessary), clients enroll in the residential program or choose from several outpatient options including a partial hospitalization program (PHP) and an intensive outpatient program (IOP). Treatment is based on the 12-Steps and includes individual, group, and family therapy, plus activity therapy and educational groups on topics including stress management, relapse prevention, and spirituality. There are also special services for those seeking treatment for trauma and/or suicidal feelings.

Aftercare includes ongoing access to staff, continued individual and group therapy, and family support.

STAFF CREDENTIALS

The treatment team includes a medical director, psychiatrists, professional nurses, community counselors, social workers, and therapists. The physicians and psychiatrists work at Lakeside as independent contractors. The facility is one of 65 (30 percent) of facilities in Tennessee that are accredited by the Joint Commission.

ACCOMMODATIONS & AMENITIES

The facility has 345 beds. The expansive 37-acre campus is located near a lake. There is plenty of space outside for activities and relaxation. There is a large cafeteria-style dining hall and specialized education rooms.

WHAT ALUMNI SAY

Reviews from more than 30 alumni of Lakeside Behavioral Health System ranged from positive to negative, though most feedback was mediocre at best.

Some alumni provided positive feedback about the facility's counseling options and staff, calling them "friendly" and "very helpful."

Some considered their stay at the facility helpful, such as J.M., who wrote: "Lakeside helped me out." Others had a different impression of their experience. For example, an anonymous reviewer indicated that it was "a waste of time and money and added more stress to my situation. It did nothing to improve anything."

Some reported a need for more one-on-one therapy, additional exercise offerings, and better food. Others had stronger complaints, especially about the high cost of treatment.

Holistic Offerings: 2.2/5
Family Participation: 3.1/5
Cleanliness: 3.7/5
Staff Experience and Training: 4/5

On Google, Lakeside Behavioral Health System has an average rating of 2.1 out of five stars from 121 reviews.[1] In positive feedback, reviewers wrote about “sweet” and “nothing but nice nurses.” However, in negative feedback, reviewers compare it to a “prison” where patients are “held against their will.”

On Yelp, 22 of the 26 reviews were one out of five star ratings (including 11 reviews that are not currently recommended).[2] [3] The negative feedback ranges widely from it being the “worst place” to staff that is “medically negligent.” Most of the reviewers agreed that it was one of the “worst” or most “horrible” experiences of their lives.

On Facebook, where the facility can manage its page, Lakeside Behavioral Health System has an average rating of three out of five stars based on 14 reviews.[4] Reviews varied from claims of overmedicating patients to the life-saving effects of treatment.

WHAT FRIENDS & FAMILY SAY

Reviews from loved ones were mixed but largely positive about their experience at Lakeside Behavioral Health System. Of the more than 20 individuals who responded to a Rehabs.com survey at the time of this writing with numerical ratings, close to three-quarters gave high four and top five stars to the overall effectiveness of the program and the other major categories of accommodations and meals.

An anonymous reviewer wanted Rehabs.com to know about "the great programs and staff" because "It helped a close loved one." Another anonymous pointed out "the excellent care" their mother received and would "strongly recommend" the center. Another anonymous loved said the "counseling was great" and added the program "works if you apply yourself."

Staff Experience and Training: 4.25/5
Counseling Options: 4.1/5
Affordability: 3.6/5

Some provided positive feedback about the detox program and the physical facility. Yet others gave negative feedback about the high cost. A.B.D shared with Rehabs.com: "They are in this for MONEY" and an anonymous reviewer suggested: “I think the treatments should focus on more long term improvement than just monetary help.”

WHAT STAFF SAY

At the time of this writing, the single staff member of Lakeside Behavioral Health System polled by Rehabs.com gave positive feedback about their experience. The staff member gave maximum five-star ratings for the level of connectivity, staff experience, counseling options, and affordability. They only gave four stars for cleanliness and holistic offerings.

On Indeed, Lakeside Behavioral Health System has an average rating of three out of five stars from 81 reviews to date.[5] Feedback from staff members is mediocre at best. Employees weren’t satisfied with feeling secure about their jobs or having the opportunities to advance with the company. Some employees noted poor staffing levels and retention problems. One former employee wrote: “Always short staff and not safe.”

On Glassdoor, Lakeside Behavioral Health System has an average rating of 2.4 out of five stars from 24 reviews to date.[6] While some employees indicated that it was a “Difficult place to work,” others found it to be a valuable experience. Several reviewers agreed that there was a short-staffing problem at the facility.

FINANCING

Lakeside accepts most major, private, and government-issued insurance plans. In Tennessee, only 126 (58.1 percent) of facilities accept state insurance plans. Physician fees are billed separately since the facility’s physicians are independent contractors.

[1] GoogleReviews
[2] https://www.yelp.com/biz/lakeside-behavioral-health-system-memphis-4
[3] https://www.yelp.com/notrecommendedreviews/lakeside-behavioral-health-system-memphis-4
[4] https://www.facebook.com/pg/LakesideBehavioralHealthSystem/reviews
[5] https://www.indeed.com/cmp/Lakeside-Behavioral-Health-System/reviews
[6] https://www.glassdoor.com/Reviews/Lakeside-Behavioral-Health-System-Reviews-E121280.htm

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