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The Oaks at La Paloma

2009 Lamar Avenue, Memphis, Tennessee, 38114
Located near midtown Memphis, Tennessee, La Paloma offers residential drug and alcohol addiction treatment for men and women, as well as comprehensive care for co-occurring mental health disorders. Personalized treatment plans and a low staff-to-client ratio allow the facility to truly get to know each client and create tailor-made programs that target each individual’s needs. A highly experienced staff utilizes evidenced-based treatment methods and creates a recovery environment that fosters compassion, transformation, freedom and inner peace.

Facility Highlights

  • Yoga Therapy
  • Cognitive Behavioral Therapy (CBT)
  • Music Therapy

Specialization

  • Intensive Family Program

    Individuals receiving treatment are encouraged to invite loved ones to participate in the La Paloma Intensive Family Program, during which time family members are provided comprehensive addiction education, counseling, group work, and more. While the Intensive Family Program takes place over the course of one weekend, The Oaks provides a number of opportunities for clients to work on family related issues.
  • Cognitive Behavioral Therapy (CBT)

    Cognitive Behavioral Therapy is a therapeutic technique used to address the inner thoughts that drive an individual’s behavioral patterns and actions. By addressing pre-existing thought patterns, individuals work to alter unhealthy behaviors and achieve lasting sobriety.

Facility Settings

  • Luxury

Meet the Staff

  • Kyrstan Anderson, LPC-MHSP
    Kyrstan Anderson, LPC-MHSPDirector of La Paloma Outpatient Services
    Kyrstan Anderson joined the La Paloma staff in 2007, where she created and implemented a powerful curriculum, which focuses on understanding one’s diagnoses through education and insight into how co-occurring disorders impact individuals cognitively, emotionally, behaviorally and spiritually. As director of La Paloma Outpatient Services in East Memphis, it is Anderson’s goal that each outpatient client is able to define who they are and rediscover their own goals and potential in life before leaving the program. Her approach includes the belief that through increased knowledge and awareness, clients will develop whole wellness and healing that will dramatically increase their quality of life and create the opportunity to succeed in all areas.
  • Paige Bottom
    Paige BottomChief Executive Officer
    Paige Bottom joined Foundations Recovery Network as the CEO for La Paloma Treatment Center in Memphis, but she has been committed to the field of addiction and mental illness for more than 18 years, beginning with her work with adolescents diagnosed with both psychiatric and chemical dependency problems.

Treatment Center Links

Rehabs 360 Guide

ABOUT THE OAKS AT LA PALOMA

Part of the Foundations Recovery Network, which operates five residential treatment facilities, The Oaks at La Paloma in Memphis, Tenn. is one of the state's 122 (56.2 percent) residential treatment facilities for adults struggling with substance abuse and co-occurring disorders. The facility provides individualized, integrated care utilizing a range of evidence-based and alternative treatment methods. If necessary, the facility is also one of the only 26 (12 percent) that offers medical detoxification services on-site.

TREATMENT & ASSESSMENT

Upon admission into the residential facility, clients undergo an initial biopsychosocial assessment to identify individual client needs. If necessary, clients may begin treatment with medical detoxification, which can last between 48 hours and a full week. The facility’s programming utilizes the Foundations Treatment Model, which employs integrative and evidence-based methods, such as cognitive behavioral therapy (CBT) and dialectical behavior therapy (DBT), to address both substance abuse and mental health disorders - placing it amongst the 121 (55.8 percent) facilities in the state that do so. Clients are also introduced to the 12-step model of recovery.

During residential treatment, clients engage in individual, group, and family counseling, as well as educational sessions on relapse prevention and life skills. To address underlying issues that may contribute to addictive behavior, process groups focus on trauma resolution, forming healthy boundaries, codependency, and anger management. Eye movement desensitization and reprocessing (EMDR) sessions may also be utilized to treat trauma, and the facility offers ongoing medication management.

The Oaks also incorporates a range of holistic and alternative treatments into programming, such as art and music therapy, equine therapy, guided meditation, therapeutic massage, and acupuncture. Family members are strongly encouraged to attend a monthly, weekend-long family program, which is designed to educate loved ones on the nature of addiction, the facility’s unique treatment model, and the recovery process.

Upon discharge, clinicians assist clients to form a comprehensive aftercare plan, which may include linkages to supportive housing, peer-led recovery networks, and other community-based resources. The Oaks also organizes bi-monthly recreational events for facility alumni.

STAFF CREDENTIALS

The Oaks’ treatment team consists of physicians, psychiatrists, nurse practitioners, and licensed therapists. According to its website, the facility offers a low staff-to-client ratio. The six individuals polled by Rehabs.com to date provided high ratings for staff credentials.

Staff Experience and Training: 4.5/5

ACCOMMODATIONS & AMENITIES

The Oaks residential facility is a repurposed, colonial-style mansion, and clients are housed with one or two roommates. In 2015, the facility underwent a major renovation, which included the addition of scenic walking trail, a music recording studio, a basketball and a volleyball court, and an upgraded, on-site gym. The three alumni polled on the quality of accommodations all gave excellent ratings. “Just went to the grand re-opening, what a beautiful renovation,” alum Patrick wrote. To date, the five individuals polled on the matter appreciated the upkeep of the facility.

Cleanliness: 4.4/5

WHAT ALUMNI SAY

Reviews from alumni at this time are mostly positive, though somewhat mixed. Of the six alumni who have submitted reviews to Rehabs.com, four remarked that they would recommend the facility to others. Of these, three gave La Paloma perfect five out of five star ratings for treatment effectiveness. The staff also received notable praise from multiple alumni. “If you really want help this is the place!! The staff Cares and they show it. This place saved my life!!!” wrote alum David.

Another former client, who provided five-star ratings across all but one category, wrote, "Dual diagnosis, and the love they show from the top to bottom," when prompted on facility strengths. Indeed, treatment of co-occurring disorders earned five-star ratings from all alumni polled on this metric.

Two other alumni, however, commented that they would not recommend the facility. “Horrible facility with nothing to do and you are treated like a child.” Wrote K.B. and another alum, D.O., added, “too slow paced, hard to get individual attention.”

Feedback from 34 alumni on Google to date was fairly lukewarm, offering an average rating of 3.3 out of five stars.[1] In negative feedback, users commented upon dirty facilities and lack of high-quality care. In a representative critical review, M.C. noted, "not only is this place a dump, the care is unorganized." However, several satisfied reviewers credited the center with being life-saving and expressed gratitude to the caring staff.

Sentiments were similar from the 13 Yelp reviewers, who granted a four out of five-star average rating as of this writing.[2] Negative remarks touched upon downtrodden, dirty facilities, and positive comments made note of attentive staff.

WHAT FRIENDS & FAMILY SAY

The six loved ones polled by Rehabs.com to date also gave mixed opinions of the facility, and a few loved ones were highly critical of the facility’s integrated treatment model. S.A., a spouse of a client who struggled with depression, wrote, “There was inadequate professional contact for targeted symptoms.” Loved one C.P. added, “This dual diagnosis facility barely meets that standard.”

Some loved ones did praise the facility’s quality of staff and its programming. Offering a four out of five-star rating for the facility’s ability to treat co-occurring disorders, one anonymous loved one wrote, “Great staff working together to assist the patients. Employees care about patients.” Although critical of the facility’s follow-up care, loved one Mary awarded the facility a five out of five-star rating for the level of family participation. “Overall, it was a great facility,” she wrote.

FINANCING

The facility accepts most private insurance policies, including Aetna, Blue Cross Blue Shield, Cigna, Humana, and United. However, some survey respondents were critical of the facility’s high cost and reported incurred fees (not included in the program’s initial cost) for certain treatments. To date, the six individuals polled on the matter offered mixed opinions concerning cost, though reported a high likelihood to recommend the facility.

Would Recommend: 4.5/5
Affordability: 3.7/5

[1] GoogleReviews

[2] https://www.yelp.com/biz/the-oaks-at-la-paloma-memphis

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