ABOUT MENDING HEARTS
Mending Hearts is a treatment community for homeless women struggling with substance misuse and/or co-occurring mental health disorders. Opened in 2004, the facility treats women via detox, residential care, medication-assisted treatment (MAT), intensive outpatient programs (IOP), transitional living, and independent living programs. Mending Hearts is a private non-profit facility, which make up about 65 percent of all treatment facilities in Tennessee.
TREATMENT & ASSESSMENT
Upon admission, clients work alongside their treatment team to develop individualized treatment goals. Combining a 12-step based approach with evidence-based practices, treatment programming, no matter the intensity, presents women with several recovery treatment options.
Both non-medical and medically monitored forms of detox are offered. Beyond detox, clients partake in individual and group therapy sessions and attend educational lectures and films. Involvement in Seeking Safety may also be utilized, and clients are taught life skills like finance planning, self-care, resume building, and GED testing. There is also specific treatment for women with children that includes affordable housing.
Residential treatment lasts 14 to 45 days, and the facility's IOP runs for eight weeks with sessions in the morning or evening. According to a 2017 SAMHSA survey, 53.5 percent of rehabs in Tennessee offer IOP.
Each month, Mending Hearts arranges for an intensive family seminar at no additional charge. These seminars give families the opportunity to learn more about their loved one’s recovery process through lectures, discussions, and activities.
Details about staff are not currently available on the facility's website. Mending Hearts is certified by CARF, a certification held by 32.7 percent of rehabs in Tennessee.
ACCOMMODATIONS & AMENITIES
Details about living arrangements are limited at the time of this writing, though the facility's website does note there are 105 beds. Reading material, musical instruments, TVs, radios, and CD players are all not allowed, in addition to several other prohibited items.
WHAT ALUMNI SAY
Five out of six alumni surveyed by Rehabs.com to date offered positive feedback. As a group, the women were pleased with the encouraging and caring staff and the effectiveness of treatment. “This is an all women's program and the founders are in recovery themselves. Most of the staff are in recovery, so they understand what the women are going through,” alum D.O. wrote in a representative statement.
The few complaints given to Rehabs.com focused on the long intake process and poor food. The ratings received from three alumni on more granular metrics were also more mixed. Though categories such as affordability (four stars out of five), counseling options (four and five stars) and staff experience and training (five stars) received higher ratings, categories such as holistic offerings (two stars) and connectivity (two and three stars) received lower ratings.
Reviews on third-party sites were mostly positive. On Google, the facility held an average rating of 4.1 out of five stars based on nine reviews to date. On the facility's official Facebook page, which staff may manage, 37 reviewers to date contributed to an average rating of 4.6 stars. Reviews on Yelp, however, were more negative, as of this writing, indicated by two one-star reviews.
WHAT FRIENDS & FAMILY SAY
Though Rehabs.com has yet to receive any feedback from loved ones to date, two loved ones on Google left negative reviews. Both reviewers criticized the treatment effectiveness and reported that the program left their loved ones at a homeless shelter.
Mending Hearts accepts most major insurances, according to its website. As an approved TennCare provider for AmeriGroup and a grantee of the Tennessee Department of Mental Health and Substance Abuse Services, Mending Hearts also offers treatment to clients who otherwise could not afford it. The Transitional Living, Moms with Kids, Halfway House, and Independent Living programs charge a $100 admission fee and a $135-$140 weekly fee.
According to Fox17 Nashville, The Metro Housing Trust Fund Commission allocated $5 million to fund new sober housing units, and Mending Hearts was a recipient. With the funding, the facility opened a new eight-bed home in Albion.
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