ABOUT THE RIGHT STEP — DALLAS CENTRAL
Founded in 1990, The Right Step offers treatment services at three locations: in Houston and Hill Country, plus this facility in Euless, midway between Dallas and Fort Worth. The Euless location offers residential treatment and outpatient care at several intensities for individuals struggling with substance use disorder or a dual diagnosis. Medical detox is also offered on-site, positioning the facility among the 8.4 percent of Texas-based rehabs that offer detox in a residential setting. Both men and women are welcome, though programming and residences are gender-separate.
TREATMENT & ASSESSMENT
Clients detoxing at The Right Step of Dallas Central receive round-the-clock care, as well as medications to support a safe and comfortable withdrawal process. When appropriate, staff might administer methadone, buprenorphine, or Naltrexone (which are used at 14.4 percent, 23.4 percent, and 18.6 percent of Texas-based facilities, respectively). Benzodiazepines are also used — sparingly, given their potentially addictive qualities.
Residential treatment at The Right Step is based on 12-Step, which is supplemented by a range of holistic and evidence-based therapies, including Brené Brown's Daring Way curriculum. Clients participate in individual, group, and family counseling, plus healing activities such as yoga, meditation, team sports, and art and music activities. All clients also receive a personalized fitness plan from an on-site fitness instructor.
Clients struggling with co-occurring mental health disorders also see the on-site psychiatrist at least weekly and may receive ongoing medication management, as indicated. For individuals who struggle with chronic relapse, the facility also offers a specialized program track that focuses on relapse-prevention techniques.
This location also offers a partial hospitalization program (PHP), offered at 15.1 percent of Texas-based facilities, and an intensive outpatient program (IOP), offered at 53.8 percent of Texas-based facilities. The PHP meets for five days a week, and the IOP meets for three days a week, for a total of 10 hours. The programs use similar programming approaches as residential treatment.
Clients who successfully graduate treatment at The Right Step receive access to two years of complimentary aftercare, plus access to alumni events and support groups.
The center employs an on-site addictionologist and an on-site psychiatrist, both board-certified. The team also includes an anesthesiologist, psychiatric advanced nurse practitioners, and licensed social workers, and therapists. The nine individuals polled by Rehabs.com to date on the center's staff were mostly impressed.
Staff Experience and Training: 4.2/5
ACCOMMODATIONS & AMENITIES
Clients stay in gender-separate facilities and eat three healthy meals a day, prepared by the on-site nutritionist. When they're not in treatment, meetings, or holistic activities, residents can play basketball on the on-site court or enjoy a movie night. The nine individuals polled by Rehabs.com to date on the center's cleanliness and amenities gave mixed feedback, skewing positive.
Exercise and Leisure: 3.7/5
WHAT ALUMNI SAY
The nearly a dozen alumni polled by Rehabs.com to date painted a mixed picture of The Right Step's Dallas location, with many very positive reviews counterbalanced by some notes of recurring complaint. Unhappy clients frequently cited overcrowding and understaffing, leading to disorganization and a sense of inadequate individual attention and holistic activities.
"Like life, the program only gives you results if you invest in it completely. This program is simply overwhelmed and takes on too many patients to offer individualized treatment, though they try. Very nice staff that has great intentions," M.H. wrote in one of the more generous complaints. "This is obviously a for-profit entity and they're more concerned with maximizing occupancy than providing the appropriate care," K.J. wrote in a less generous take. Several clients echoed K.J.'s disappointment.
However, the reviews also contain extensive praise for the center's food, family programming, solid grounding in the 12-Steps, and staff. Numerous clients wrote that they had successfully achieved sobriety at the center — like Tee, who wrote: "Simply put they saved my life. Very very awesome staff. Very professional." The four alumni polled on the facility's offerings in a variety of metrics were impressed by the counseling options and family participation, but less so by the holistic offerings.
Family Participation: 4/5
Counseling Options: 4/5
Holistic Offerings: 3/5
The Right Step's Dallas location also has mixed feedback on secondary sites at the time of this writing, with average ratings of three out of five stars based on 30 reviews on Google and three out of five stars based on 12 reviews on Yelp (including "not recommended" reviews), plus three one-star ratings on CiteHealth.  
The negative reviews repeatedly cite uncomfortable and dirty conditions, administrative problems, and a sense that the facility is more interested in making money than helping people. "The most mismanaged place I’ve ever been to. They will do anything to get you in but refuse to help after they have your money," Rowan wrote in a typical comment on Google.
However, several reviewers thanked the staff and reported successfully achieving sobriety here. "When I was here I'd say 95% of the staff proved that they GENUINELY cared about the recovery and well-being of us all," Damaris wrote in a representative comment on Google.
WHAT FRIENDS & FAMILY SAY
Reviews from loved ones polled by Rehabs.com to date were mostly positive. Rehabs.com asked five loved ones whether they would recommend the facility, and their answers were mostly in the affirmative.
Would Recommend: 4/5
The same five reviewers painted a picture of solid family programming, but a lack of extracurriculars and breadth of programming:
Family Participation: 4.4/5
Holistic Offerings: 3.4/5
Counseling Options: 3.2/5
One loved one complained of a lack of supervision and noted that their son had run away from the center. However, the majority of reviewers wrote that the program had been successful for their loved one, and reported improvements in many areas of life, including professional and overall mental health. "It helped my mother with her alcohol addiction. She is now a much happier, healthier person," one anonymous reviewer wrote in a representative comment.
The Right Step accepts most PPO insurance plans, but does not currently list the cost of treatment. The nine individuals polled by Rehabs.com to date on the center's affordability gave mostly positive feedback:
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