ABOUT MAGNOLIA BEHAVIORAL HOSPITAL OF EAST TEXAS
Located in the community of Longview, in eastern Texas, the 76-bed Magnolia Behavioral Hospital of Longview is comprised of two different inpatient and outpatient program tracks for adults: The Oak Program and The Bridges Program. The Oak provides psychiatric treatment services for individuals struggling with a primary mental health issue, while the Bridges Program offers treatment for adults struggling with substance abuse issues and co-occurring disorders, making it one of just 187 (38.3 percent) facilities in the state with this specifically-tailored programming.
If necessary, the Bridges Program also provides on-site detoxification services, available at only 44 (9 percent) of Texas substance abuse treatment centers.
TREATMENT & ASSESSMENT
Upon admission, clients undergo a comprehensive psychiatric, and if applicable, substance abuse assessment to determine an individualized plan of care. The Bridges Program utilizes evidence-based treatment methods including cognitive behavioral therapy (CBT) and the 12-Steps to help clients acquire and sustain recovery. If necessary, clinicians may utilize medication-assisted therapy (MAT), such as Suboxone, to minimize the discomfort of withdrawal. Ongoing medication management is also an important component to address symptoms associated with mental health concerns.
The Bridges and Oaks Programs’ treatment approaches consist of a rigorous, structured schedule of group psychotherapy, individual therapy, process groups, and illness education. In addition, clients receive educational classes on nutrition and spirituality, and individuals in the Bridges program also attend workshops on relapse prevention and 12-step groups in the evenings. Along with core programming, clients enjoy a range of recreational activities, including volleyball, basketball, and therapeutic hikes.
To support loved ones during the inpatient program, The Bridges and Oak Programs facilitate family counseling sessions and hold educational groups for loves ones. Loved ones, clinicians, and clients additionally work together to form comprehensive discharge plans to ease the transition back into the community. Clients may also be encouraged to “step-down” to the healthcare facility’s outpatient programs if needed.
Accredited by the Joint Commission, the Behavioral Hospital of Longview is run by a multidisciplinary team of board-certified psychiatrists and physicians, social workers, mental health and substance abuse counselors, nurses, and discharge planners. In addition, 98 percent of all Texas substance abuse treatment facilities have continuing education requirements for staff.
The three individuals polled by Rehabs.com to date expressed varying levels of satisfaction with the staff's level of experience and training, producing a two-star, a four-star, and a five-star rating for this category.
ACCOMMODATIONS AND AMENITIES
The 76-bed facility offers a therapeutic, comfortable environment conducive to recovery, while the median number of individuals in a non-hospital residential treatment facility as of 2016 was 18 clients. According to its website, the facility’s campus boasts “serene, well-groomed courtyards, and plenty of room to relax.” Clients enjoy semi-private bedrooms, home-cooked meals, and access to a full-sized gymnasium for recreational activities. The facility also offers fitness programs for clients to participate and meal planning to accommodate dietary restrictions and preferences.
All three individuals polled by Rehabs.com to date gave four out of five stars for facility cleanliness. Two of these reviewers also gave four stars for accommodations & amenities, and one gave a lower, three-star rating for this category.
WHAT ALUMNI SAY
The two alumni surveyed by Rehabs.com at the time of this writing gave mostly negative ratings. When asked if they would recommend the facility to others, both offered only two out of five stars, indicating that they would not recommend the facility. Both alumni also gave just two stars to overall treatment effectiveness, and one rated holistic offerings two stars, while the other rated this category only one star. Both former clients awarded the facility's connectivity policy a higher than average three out of five stars, and the high rating of four stars was given to counseling options by both individuals.
While they praised the “care takers” and counselors in their reviews, these two alumni each criticized the doctors. “Doctors make to many mistakes” wrote one anonymous alumni, and the other criticized, “the doctor I had called me by wrong name and I think he gave me wrong medicine.” When asked whether or not the treatment was worth the cost, one alum gave three out of five stars, and the other gave just two stars.
Alumni reviews on Google, where the hospital facility in general has 3.1-average stars from 18 users to date, reveal mixed levels of satisfaction. I.J., in a representative positive review, wrote, "the psychological assistance needed to help you understand why you are there is amazing," and many other users felt positively about the quality of the staff. On the other hand, the negative reviews tended to criticize particular staff members and the treatment they received from those individuals.
Contrastingly, on the hospital facility's Facebook page, which it has the ability to edit, five users to date produced a five-star rating. "I trust Magnolia to take care of me in the most proper way, full of love and caring people!" commented former client N.L.
WHAT FRIENDS AND FAMILY SAY
The sole loved one polled by Rehabs.com to date, L.K.W., praised most aspects of the facility, offering perfect five-star ratings for the facility’s counseling options, its effectiveness in treating co-occurring disorders, and whether or not she would recommend this facility to others. She also offered a rating of four stars for the level of family participation and overall treatment effectiveness. “Superior staff....transportation is provided if necessary (huge plus)." The areas that she was less pleased with were the facility's exercise & leisure activities, its holistic offerings, and its use of 12-step programming, all of which she gave just two out of five stars. "Discharge planning could use a makeover,” she added when asked about facility weaknesses.
Loved ones reviewing the hospital in general on Google were much less satisfied with their experiences. One friend of a client felt the staff was "unprofessional," and another family member commented, "The nurses are very rude."
WHAT STAFF SAY
While Rehabs.com has yet to receive any reviews from this facility’s current or former staff members, secondary reviews sites revealed a generally positive experience reported by these individuals. On Glassdoor, seven employees have given the center an average rating of 3.8 out of five stars to date, most citing the supportive staff as a facility strength. “Nice people, supportive staff who help you with best possible solution to all your needs,” an anonymous employee wrote in a representative review.
On Facebook, facility staff reported exclusively positive experiences. "I believe that my peers and I offer an exceptional level of care for the community," commented K.C.
While no information is available on the facility’s website regarding pricing, it does say that Magnolia accepts a range of private insurance plans, including Aetna, Blue Cross Blue Shield, and Cigna. The facility also accepts Medicaid, which only 272 (55.7 percent)facilities in Texas do, for both voluntary and involuntary admissions.
The three individuals polled by Rehabs.com to date expressed varying levels of satisfaction with facility's affordability, producing a three-star, a four-star, and a five-star rating for this category.
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