ABOUT HIGHLAND RIDGE HOSPITAL
Set on 10 acres of green space to the south of Salt Lake City, Highland Ridge Hospital is a behavioral health and addiction treatment hospital operated by Acadia Healthcare. This Midvale, Utah, facility provides medical detox, residential treatment, and partial hospitalization programs (PHP) for adults, as well as intensive outpatient programs (IOP) for adults and adolescents seeking treatment for substance use and co-occurring disorders. Treatment is trauma-informed and holistic, incorporating evidence-based psychotherapy and experiential modalities.
TREATMENT & ASSESSMENT
Initial assessments for treatment at Acadia's Highland Ridge Hospital are available by medical referral or on a walk-in basis. Both physical and psychosocial evaluations are provided. It is one of the 160 (66.9 percent) treatment facilities in Utah that complete comprehensive mental health assessments in treatment. While individualized care is emphasized, all detox plans involve nutritional treatment. Highland Ridge Hospital is one of the 22 (9.2 percent) hospital-based, detox facilities in the state.
Clients are typically enrolled in a primary psychiatric or addictive diseases track or the dual diagnosis track. Substance use disorder clients can expect to attend multiple groups each day, including educational sessions and 12-step meetings. In addition to individual psychotherapy and family counseling, clients also participate in such holistic offerings as meditation, yoga, pet therapy, and art therapy.
Clients enrolled in the partial hospitalization program (PHP), or day programming, meet for up to 30 hours per week, and those in intensive outpatient programming (IOP) meet for up to 12 hours weekly. Both levels of outpatient care are available to address psychiatric and chemical dependency conditions and involve the same modalities as inpatient treatment. The IOP also incorporates random drug screenings. Aftercare planning begins during treatment and is a priority in each program.
Highland Ridge employs psychiatrists and psychiatric nurses, licensed substance abuse counselors, and clinical social workers. It is one of Utah’s 64 (26.8 percent) facilities accredited by the Joint Commission. To date, the six individuals polled by Rehabs.com on the matter generally appreciated the facility's staff.
Staff Experience and Training: 4/5
ACCOMMODATIONS & AMENITIES
Highland Ridge Hospital is an 83-bed facility. Additionally, housing is available for PHP clients. On-site recreational activities include gym-based exercise, Wii games, and movie nights. To date, the six individuals polled by Rehabs.com on the matter generally approved of the facility's upkeep.
WHAT ALUMNI SAY
Of the 11 reviews received by Rehabs.com from former patients at Highland Ridge Hospital, one-third characterized their treatment program as life-saving. Several reviewers provided positive feedback about the staff, representing treatment team members as empathetic. "Especially the nurses made me feel like I was human again," one alum wrote. Another expressed appreciation for a doctor's helpful explanations.
Family Participation: 3.6/5
Holistic Offerings: 3/5
Although three alumni described participating in ongoing care and contact with the hospital after discharge, one complained of receiving no aftercare. The alum joined one other in characterizing their experience as overly restrictive, feeling "like a prison."
On Google, Highland Ridge Hospital has an average rating of 2.6 out of five stars from 136 reviews to date. Feedback from both alumni and staff were extremely polarized. Some described it as a “scary” facility that does “illegal” things, while others described it as a “professional” facility.
On Yelp, 21 of 25 reviews were negative.  Twenty of the reviewers gave one out of five-star reviews. Alumni noted how they felt “imprisoned” and reported a lack of counseling and staff interaction. K.W. wrote: “It was no secret that the pay was atrocious and therefore, so was the staff.”
WHAT FRIENDS & FAMILY SAY
All three reviews received to date from affiliated friends and family members were highly favorable of Highland Ridge Hospital. The loved ones offered five-star ratings for the staff's level of training and experience, as well as four stars for family participation, cleanliness, and affordability. All three loved ones also highlighted counselors as the strength of the facility.
WHAT STAFF SAY
The single staff review received by Rehabs.com was also generally positive about Highland Ridge Hospital. The anonymous reviewer gave the facility five out of five stars for its connectivity and counseling options, four stars for its co-occurring disorders treatment and family program, and three stars for its holistic offerings.
On Indeed, Highland Ridge Hospital had an average rating of 2.6 out of five stars from 28 reviews.  On Glassdoor, the facility had an average rating of 1.9 out of five stars from eight reviews. One former therapist wrote on Glassdoor, “ It was all about the bottom dollar at the cost of safety for both the patient and employee. They engage in many illegal practices and are a huge liability to your license.”
Most private insurance plans are accepted, as well as Medicare, Utah's Medicaid, TRICARE, and private pay. Only 82 (34.3 percent) facilities in Utah accept Medicare. To date, the six individuals polled by Rehabs.com on the matter gave moderate ratings concerning the facility's cost.
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