ABOUT BRIDGING THE GAPS, INC.
Located in the quaint Virginia town of Winchester, Bridging the Gaps (BTG) offers both residential, Intensive outpatient program (IOP), and partial hospitalization (PHP) program for adults struggling with substance abuse. Only 15.7 percent of non-hospital facilities in the state offer residential treatment. The facility, which opened in 2000, focuses on combining traditional and alternative treatment modalities.
TREATMENT & ASSESSMENT
Treatment at Bridging the Gaps begins with an assessment to determine the best course of treatment. The facility combines traditional and alternative treatment methods to provide a holistic approach to treatment. The long-term residential program consists of four stages, with different focuses and treatment methods.
The program uses 12-steps principles, as do 73.5 percent of facilities in Virginia, in addition to counseling, educational classes, as well as specialty treatments. Cognitive behavioral therapy (CBT), dialectical behavioral therapy (DBT), motivational interviewing (MI) and other methods are combined in the treatment process.
The first phase of treatment focuses on physical and emotional stabilization and lasts up to 45 days. Clients participate in individual and group counseling, as well as 12-step meetings. Clients also begin neurofeedback sessions and intravenous and oral nutritional therapy. Medication and acupuncture may also be incorporated into programming.
Phase II builds upon Phase I, but delves deeper into emotional issues and often addresses trauma and pain. Phase III is a stage of transition where clients continue to receive therapy and support while adjusting to an increased level of freedom and responsibilities. Phase IV is the final transitional phase, and it is optional. Clients may continue with aftercare services while living in a sober residence.
BTG’s partial hospitalization program (PHP) and intensive outpatient program (IOP) offer similar treatment, but at a less intense level of care. Both programs allow for the tapering of services as the client progresses through their recovery. Those enrolled in outpatient programming should expect regular breathalyzer tests and urine screenings. Individuals may receive neurofeedback and intravenous therapy for an additional fee.
Aftercare services are available to help clients prepare for the transition out of the program. Clients establish contacts with community-based groups as well as rebuild their support networks.
BTG’s staff consists of physicians, nurses, licensed clinical social workers, and certified addiction counselors. Each counselor typically manages between six and eight clients at a time. Staff members are accredited in their specific fields, and the facility is one of only 50 CARF-accredited facilities in the state.
ACCOMMODATIONS & AMENITIES
The 24-bed center offers three residential units: two for residents in Phases I and II, and one for residents in Phases III and IV. All residences are homelike and located within walking distance of the treatment facility. Clients share rooms and have access to TVs, internet, phones, and laundry facilities.
WHAT ALUMNI SAY
Gina, the sole alum polled by Rehabs.com at the time of this writing, recommended Bridging the Gaps, Inc., offering five-star ratings for the facility's holistic treatment offerings, counseling options, and staff’s level of experience and training. She wrote: “The environment allowed for my physical & emotional healing and encouraged my spiritual growth -- which is the key to sustained sobriety.”
On Bridging the Gaps Inc.’s Facebook page, which the facility may manage, 15 reviewers to date provided ratings averaging 4.6 out of five stars.  While most reviewers to leave commentary were staff members, alum Steve wrote: “What a fabulous organization!! The holistic approach to treating this terrible disease is absolutely the key to long term abstinence.”
On Yelp, five reviews were polarized in their reactions to the facility, with two five out of five-star reviews, a four-star review, and two one-star reviews to date.  Positive reviews described the staff as professional, while negative reviews accused the facility of preferential treatment. One former client felt they were treated like an “inmate.”
WHAT FRIENDS & FAMILY SAY
The sole loved one polled by Rehabs.com to date gave a generally negative review of the facility, namely the facility's inability to treat co-occurring mental health disorders, billing issues, and lack of communication. Offering a one-star rating for treatment effectiveness, the loved one wrote: "I believe they have problems stemming from the very top, the abusive director, and are certainly not as advertised a dual diagnosis facility."
WHAT STAFF SAY
At the time of this writing, one staff member submitted mostly feedback about Bridging the Gaps, offering four out of five stars or higher for treatment effectiveness, the staff's level of training and experience, loyalty of staff, and aftercare protocols. The staff member praised the facility's range of holistic approaches and its integrative care.
Costs for Bridging the Gaps's treatment depends on the phase of treatment. The facility accepts public and private insurance including Medicaid. Self-pay is also available, and further financial assistance may be available on an as-needed basis at the facility’s discretion.
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