ABOUT EVERGREEN RECOVERY CENTERS – EVERETT
Evergreen Recovery Centers, founded in 1973 as Evergreen Manor, operates several addiction treatment facilities in Washington’s Puget Sound region. Among the state’s 396 rehab facilities, the Evergreen campus in Everett is one of 18 (4.5 percent) to provide residential detox services, 73 (18.4 percent) with specialized programming for pregnant and postpartum women, and nine (2.3 percent) allowing children (five and under at this facility) to live with their mothers during treatment.
In addition to the nonprofit agency’s co-ed detox and women’s residential programs, Evergreen also offers outpatient treatment elsewhere in Everett, and a men’s-only residential program is located in Mount Vernon.
TREATMENT & ASSESSMENT
The Evergreen Recovery Centers' medical detox program typically takes five to six days to complete. Most women then admitted to the longer-term residential program will receive dual diagnosis treatment for co-occurring substance use and psychiatric disorders. Clients already participating in medication-assisted treatment for opiate dependency are accepted.
Residential programming in Everett combines on-site 12-step facilitation, dialectical behavior therapy (DBT), drug and alcohol education, and life skills training. Clients’ children participate in play therapy, and mothers receive family planning and domestic violence support. Additionally, the facility offers a weekend family program including education and counseling.
Evergreen also offers an array of outpatient treatment options, including a 12-week anger management class, an eight-hour DUI-related course, and Department of Transportation (DOT) substance abuse professional (SAP) evaluations.
According to the Evergreen Recovery Centers website, the treatment team includes nurses with a variety of licensing and chemical dependency and mental health counselors. The women’s residential program boasts a 3:1 staff-to-client ratio. Evergreen also maintains CARF (Commission on Accreditation of Rehabilitation Facilities) accreditation, which fewer than one-third (29 percent) of facilities nationwide hold.
Of the 13 individuals polled by Rehabs.com to date, the five survey respondents polled on the matter praised the facility's staff.
Staff Experience and Training: 4.4./5
ACCOMMODATIONS & AMENITIES
Clients of the Evergreen Recovery Centers Everett residential program typically share rooms. An on-site daycare center provides licensed child care; in Washington state, only 31 (7.8 percent) of facilities provide this service. The facility is tobacco-free. The five individuals polled on the matter by Rehabs.com felt the facilities were clean and well-maintained.
Facility Cleanliness and Upkeep: 4.2/5
WHAT ALUMNI SAY
Of nine alumni reviews for Evergreen Recovery Centers received by Rehabs.com to date, 78 percent were favorable. Former clients tended to represent the staff as supportive and to highlight the recovery tools developed during treatment, including communication skills. "Evergreen Recovery Centers is extremely helpful and thorough. I was so nervous to begin treatment but the staff at ERC was so polite, welcoming, and kind," one alum wrote.
Three alumni polled more extensively each rated the staff’s level of training and experience five out of five stars, and the two asked to assess co-occurring treatment also awarded maximum five-star ratings. Opinions were split on counseling options and family participation, and two dissatisfied alumni characterized the program as “a joke.”
Elsewhere on third-party review sites, alumni offered polarized feedback for Evergreen. Most of 13 Google reviews were for the center’s detox program, with seven positive and six negative. Positive alumni depicted the program as safe, supportive, and effective, staffed by friendly and attentive employees. Common complaints included wait times to start detox and poor staff communication. Alumni disagreed about accommodations, split on cleanliness, comfort and food. 
WHAT FRIENDS & FAMILY SAY
One of two loved ones polled by Rehabs.com rated their likelihood to recommend Evergreen four stars, and the other gave three; staff experienced received the same, respectively. Evergreen’s service was disorganized but affordable, the two agreed, though they disagreed regarding family participation. However, one loved one wrote: "Despite all the little gripes the fascility and program worked well."
Likewise, two parent reviews offered contrasting views on Google. One depicted the staff as unsupportive and the other highlighted the respect staff they showed clientele.
WHAT STAFF SAY
The one anonymous review received by Rehabs.com from a former employee of Evergreen Recovery Centers cited concerns with high staff turnover and inadequate treatment focus, writing: "They have a high turnover in the counseling staff."
According to the facility’s website, Evergreen Recovery Centers accepts Medicaid and is a preferred provider for more than two dozen insurance plans. Private payment can be arranged, as well as assistance for some who financially qualify. Overall, the five individuals polled on the matter by Rehabs.com appreciated the facility's cost.
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