ABOUT PIONEER CENTER EAST
Located in Spokane, Wash., Pioneer Center East is a private nonprofit facility, which make up about 44 percent of all treatment centers in Washington; it is one of the 64 (16.2 percent) of Washington facilities that offers long-term residential treatment. Services are available for individuals who are struggling with substance abuse. The majority of clients are committed involuntarily because of concerns that they will cause harm to themselves or others, or because they were unsuccessful in other treatment programs. Sub-acute medical detoxification is available on-site.
TREATMENT & ASSESSMENT
According to Pioneer Center East’s website, self-paying clients may apply for admission directly. Involuntary commitments must be processed through court, but Native American tribes and drug courts can refer clients at any time.
Little information is available about this facility’s methods during treatment, but it seems Pioneer Center East provides therapy groups and anger management classes. During process groups, topics of discussion include trauma, relapse prevention, self-esteem, living skills, grief and loss, and coping skills. Holistic programming consists of meditation, pain management, and relaxation exercises. Rehabs.com reviews from alumni indicated that treatment was not strongly based on the 12-steps.
All visitors must attend a family orientation program and are subject to search or Breathalyzer testing.
Since this center rehabilitates court-ordered clients, there is motivational programming for criminal repeat offenders. Vocational training to help clients to build functional sober lives is also offered.
Finally, each client receives a comprehensive plan for his or her return to the community.
There is currently no information provided on the facility's website regarding its treatment staff. However, two individuals surveyed by Rehabs.com to date about the staff's level of training and experience gave three out of five stars.
ACCOMMODATIONS & AMENITIES
Of Pioneer Center East’s 53 beds, five are for detox and 48 are for residential treatment.
WHAT ALUMNI SAY
Of the seven alumni polled by Rehabs.com to date, two gave positive feedback, one gave mixed commentary, and four gave negative opinions. The individuals who gave positive feedback praised the treatment team. "They are there to help you if you really the help," one alum wrote.
However, the four individuals who gave negative commentary indicated they wouldn't recommend the facility, and wrote poorly about the staff. "I came out of their more angry than when I arrived. I had to discharge early so I could keep my sanity," another alum wrote.
To date, the 28 individuals who left reviews on its Facebook page, which it has the ability to manage, gave an average of 4.8 out of five stars. Reviews gave mostly positive commentary, and praised the treatment team. 
"Pioneer helped me break free from addiction, homelessness, unemployment, and mental instability," an alum wrote in a representative review on Facebook. "Through their programs and services, I have build a new life that I love!"
On an unofficial Facebook page for Pioneer Center East, two individuals left conflicting reviews: one reported dissatisfaction and the other appreciated staff. 
The 11 individuals who gave Google Reviews to date gave an average of 3.4 out of five stars, and mixed feedback. Individuals giving positive feedback praised the staff and called it the "best place ever." "The staff actually care about you. The food was amazing. The classes and activities interesting. It's a great fresh start," Melissa wrote in a representative review on Google. 
However, negative reviewers called the staff horrible and the overall facility unorganized.
WHAT FRIENDS & FAMILY SAY
To date, the one parent polled by Rehabs.com provided a negative review. Similar to alum Eric, the parent complained about a lack of dual diagnosis treatment. "They have no idea how to handle mental health issues that arise during treatment and wanted to have her sent to [a hospital] for the mentally ill," they wrote, and gave just one out of five stars for family involvement.
The center is one of the 80 (20.2 percent) of Washington treatment facilities that accepts Medicare.
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