ABOUT LIFELINE CONNECTIONS
Lifeline Connections provides residential treatment for substance abuse and co-occurring mental health disorders. Located on the campus of the Veterans’ Affairs Medical Center in Vancouver, Lifeline Connections offers residential and intensive outpatient treatment (IOP) for adults, as well as specialty programs for pregnant women and new mothers. The center is also able to treat those who are a part of the deaf community or hearing impaired.
The facility is one of 64 residential facilities in Washington. Lasting one to five days, on-site detoxification services are available and include medication-assisted treatment (MAT) in the form of Suboxone for those struggling with opioid dependency.
TREATMENT & ASSESSMENT
Clients undergo an initial assessment that is used to develop an individualized treatment plan. Treatment starts with medically assisted detoxification, if needed, which typically lasts five days or less. The facility is one of only 80 facilities in the state that offers Suboxone treatment.
Programming in the residential program includes psycho-education, individual therapy with a recovery coach, and other recreational and social activities. Residents may also participate in holistic therapies like yoga, massage therapy, and pet therapy. Residents will have access to an exercise room. The intensive outpatient treatment (IOP) and outpatient groups meet one to three times per week. Clients may also attend monthly group sessions.
In the pregnant and postpartum women's program, women with children up to the age of five may stay for as long as six months. While receiving treatment, the facility offers mental health counseling, parenting classes, basic life skills classes, family support services, and therapeutic childcare. Lifeline Connections also provides relapse prevention tools and DUI assessments.
Lifeline Connections employs more than 150 staff members that includes registered nurses, social workers, mental health professionals, a psychiatrist, case managers, cook, recovery coaches, and chemical dependency counselors. Many counselors are bilingual and fluent in American Sign Language. The facility is one of 70 CARF-accredited facilities in the state. To date, the eight individuals polled by Rehabs.com on the matter appreciated the aptitude of staff.
Staff Experience and Training: 3.8/5
ACCOMMODATIONS & AMENITIES
Lifeline Connections is a smoke- and tobacco free facility.
Official photographs show a modern building with modest shared, double-occupancy bedrooms, a dining room, and several meeting rooms. Cell phones are not allowed during treatment. To date, the seven individuals polled by Rehabs.com on the matter appreciated the facility's upkeep.
WHAT ALUMNI SAY
The 18 alumni surveyed by Rehabs.com at this time of writing gave mixed opinions about Lifeline Connections, with the average opinion leaning towards the negative. Seven reviews were positive and 11 were negative. Positive alumni reviews praised staff and reported continued sobriety."Overall, they exceeded all my expectations and gave me the tools to process," wrote L.D. Overall, the five alumni specifically polled on the matters gave high ratings concerning the facility's staff, though mixed opinions concerning holistic offerings.
Staff Experience and Training: 4.2/5
Holistic Offerings: 3/5
However, other alumni reported opposite opinions on staff, with individuals feeling that employees were unequipped to provide treatment. A.T. described staff "unknowedgable people with only two yearold degrees," while R.T. felt staff “took no interest in helping me find some sort of balance.” Several reviewers also commented that the staff was unorganized.
WHAT FRIENDS & FAMILY SAY
The three loved ones polled by Rehabs.com to date gave mostly negative feedback concerning treatment at Lifeline Connections. Two of the three reviewers gave the facility one out of a possible five stars for treatment effectiveness. “I say the treatment is not effective because my husband never even nade 90 days sober,” I.W. wrote.
While G.R. noted that their daughter regained sobriety following treatment, G.R. felt that treatment was not individualized. "I really don't think that they work with the person or their family if there is anything out of the ordinary needed," G.R. wrote, calling the program "geared towards only 1 group of people."
WHAT STAFF SAY
Though current and former employees have not yet responded to a Rehabs.com poll, reviews left on secondary review sites were mostly neutral. On Indeed, 45 reviewers gave Lifeline Connections an average 3.2 out of five stars and on Glassdoor, 11 reviewers gave the center an average of 3.7 out of five stars.
Employees complained of low wages, disorganization, and the stressful nature of the job. One anonymous employee wrote on Indeed: "Pay needs to increase especially due to the amount of work hours and effort needed to work for this company. However the amazing community connections you can make and the patients we serve make the job worth it !!"  
Lifeline Connections accepts insurance plans including Aetna, BlueCross BlueShield, United Healthcare, and Cigna. The center also offers a sliding pay scale for those who qualify.
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