Overall an expensive disappointment. My advice would be to look elsewhere.
Zero mental health attention. Nova treats the "disease" of addiction, that is all. In the entire 28 days, no time was ever spent on getting their clients head's wrapped around why they seek to hide from the world with their substance of choice in the first place. When I asked why, I was told that wasn't important. The disease is the "real" issue. Couldn't it possibly be both...?
At Nova there was almost no attempt at engaging the clientele and their specific needs. A very cookie cutter approach. And..."if this isn't working, it's your fault, not ours. We know what to do, you don't. Submit to power (Nova) and never forget that you are powerless..." Nova is big on instilling a mindset of addict for life. Including letting you know that it may take several times at treatment to make any headway.
In addition, I am a counselor at several of the northern Wisconsin's prisons, and the staff that I met and spoke to at Nova were on an ego trip much like what I've observed when corrections officers interact with inmates. "Keep your mouth shut, we aren't interested in what you think." The message is, "listen to the lectures, read these papers and complete these assignments, then you'll be healed", rather than, "tell me about yourself and let's tailor something to you". Cold, impersonal and stern, often to the point of being militant. Thankfully my son went into Nova with his head on mostly straight and was able to ride it out or it would have been a disaster. Not what we had hoped for him at all.